Hi, I’m
Rebecca Hanson
Fort Worth,Texas
Summary
Dynamic Customer Success Specialist with a proven track record at Worthington Middle School, enhancing client outcomes by 20% through strategic planning and stakeholder engagement. Skilled in analytical reporting and fostering cross-functional collaboration, I excel in driving satisfaction and loyalty with a positive and professional approach.
Overview
8
years of professional experience
Work History
Worthington Middle School
Customer Success Specialist
01.2023 - Current
Job overview
- Company Overview: Northwest ISD
- Managed a portfolio of 30+ stakeholders, delivering personalized solutions to enhance client outcomes and satisfaction
- Presented performance metrics to stakeholders, leveraging data visualization tools to communicate key insights
- Implemented tailored engagement strategies based on customer behavior and feedback, improving outcomes by 20%
- Partnered cross-functionally to ensure seamless integration of solutions and adherence to service-level agreements (SLAs)
- Northwest ISD
Hillwood Middle School
Customer Success Associate
01.2021 - 01.2023
Job overview
- Company Overview: Keller ISD
- Led engagement strategies for 15 core clients and 83 additional stakeholders, improving satisfaction scores through proactive communication
- Developed action plans in collaboration with internal teams, driving alignment and accountability
- Analyzed customer data to identify trends and opportunities for continuous improvement
- Keller ISD
Hillwood Middle School
Client Support Specialist
01.2017 - 01.2021
Job overview
- Company Overview: Keller ISD
- Delivered high-quality support across multiple functions, ensuring alignment with organizational objectives
- Maintained accurate documentation and implemented workflows to streamline operations
- Keller ISD
Lone Star Elementary
Customer Success Intern
01.2021
Job overview
- Company Overview: Keller ISD
- Designed and executed client success plans informed by customer feedback and data insights
- Cultivated strong relationships, driving engagement and long-term loyalty
- Keller ISD
Education
Western Governors University
Bachelor's from Education
01.2021
Brigham Young University-Idaho
Associate of Arts
01.2017
Skills
- Customer Success & Retention
- Analytical Reporting
- Stakeholder Engagement
- Process Improvement
- CRM Tools (eg, Salesforce)
- Cross-Functional Collaboration
- Strategic Planning
- Problem Resolution
- Communication & Presentation
- Scheduling
- Team collaboration
- Complaint resolution
- Customer onboarding
- Adaptive team player
- Technical troubleshooting
- Negotiation strategies
- Positive and professional
- Follow-up skills
- Creative problem solving
- Prioritization
- Key stakeholder relationship building
- Appointment scheduling
- Customer service
- Team development
- Recordkeeping strengths
- Record preparation
- Calendaring
- Project management
Keywordsforats
- Customer success
- Client retention
- SaaS
- Cloud solutions
- Data analytics
- CRM software
- Customer lifecycle
- Metrics reporting
- Cross-functional collaboration
- Strategic problem-solving
- Account management
- Stakeholder engagement
- Process optimization
- Customer feedback
- Proactive communication
- KPIs
- SLAs
- Client satisfaction
- Relationship management
Timeline
Customer Success Specialist
Worthington Middle School
01.2023 - Current
Customer Success Associate
Hillwood Middle School
01.2021 - 01.2023
Customer Success Intern
Lone Star Elementary
01.2021
Client Support Specialist
Hillwood Middle School
01.2017 - 01.2021
Western Governors University
Bachelor's from Education
Brigham Young University-Idaho
Associate of Arts
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