David Holland
Columbia,,MD
Summary
Senior manager with 10+ years of corporate and military management experience. I specialize in overseeing and shaping the strategy and execution for multi-disciplinary intelligence collection and analysis resulting in timely, relevant, and actionable deliverables.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager, Human Intelligence
United States Army
10.2023 - Current
- Managed multi-disciplinary intelligence teams totaling ~30 human and signals intelligence personnel
- Mentored junior and mid-level military managers
- Executed intelligence collection operations at the military brigade, division, and higher levels
- Detailed knowledge of Intelligence Oversight, security guidelines, and applicable federal intelligence regulations
- Ensured department knowledge of intelligence-specific IT systems, collection management and requirements, intelligence management databases, and analytical tools and software
- Standardized HUMINT operations and key performance indicators across Corps-level echelon through standard operating procedure development including overt collection, coordination, deconfliction, and management
- Impact reaching 12 adjacent units
Team Manager, Human Intelligence
United States Army
10.2020 - 10.2023
- Reinvigorated overt HUMINT collection platforms in Eastern Europe by leveraging and integrating collection management, non-kinetic targeting, and analytical capabilities
- Emerged as the top-producing team in Europe
- Coordinated intelligence collection operations, report submissions, and Defense Attache Office deconfliction for 100+ reports
- Led, developed, and trained Human Intelligence Collectors for Military Intelligence Training Strategies, Combat Training Centers, and overseas deployments
- Maintained Iraqi Arabic and Modern Standard Arabic proficiency of ILR 2+/2+/2
- Active TS/SCI clearance
Process and Strategy Manager, Field Service
Vivint Solar
03.2018 - 10.2020
- Led ~250 personnel including call center, field service management chain, and subcontractors
- Developed all KPIs
- Mentored middle and senior-level field managers
- Revitalized solar asset fleet of 180,000+ across 23 states
- Asset value ~$750 million
- Captured 8mil/year in lost revenue by reducing service issue backlog ~28%
- Restructured customer support channels and processes to prioritize scalability, efficiency, and quality control
- Implemented solutions to field service issues including asset preventative maintenance, inventory management, truck-roll scheduling optimization, and technician and managerial training
- Expanded service models to support new business ventures, including third-party operations and maintenance and service-to-sales lead generation
Regional Operations Manager, Field Service
Vivint Solar
09.2016 - 03.2018
- Managed all post-installation processes for 9 field offices
- 35+ direct reports
- Mentored junior service managers
- Reduced area service backlog by 4,000+ (45%), decreased average install-to-operation timeline by from 180 to 120 days, and eliminated removal-reinstall backlog of 70+
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01-2025
Associate of Arts - Arabic Language
Defense Language Institute Foreign Language Center
05-2022
Skills
- Large Team Management
- Intelligence Collection Management
- Multi-Disciplinary Intelligence Collection
- Strategic Debriefing
- Strategic Planning
- Project Management
- Operations management
- Intelligence Regulation and Policy
Certification
- Defense Strategic Debriefing Course
- Advanced Operations Course, HUMINT
Languages
Arabic
Professional Working
Timeline
Department Manager, Human Intelligence
United States Army
10.2023 - Current
Team Manager, Human Intelligence
United States Army
10.2020 - 10.2023
Process and Strategy Manager, Field Service
Vivint Solar
03.2018 - 10.2020
Regional Operations Manager, Field Service
Vivint Solar
09.2016 - 03.2018
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Arabic Language
Defense Language Institute Foreign Language Center
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