David Holler
Waukee,IA
Summary
Motivated and experienced retail manager with a variety of knowledge and skills. Talented at quickly mastering new and unfamiliar technology. Diplomatic and tactful with all levels in an organization and accustomed to handling sensitive and confidential information. A flexible and versatile team builder and leader while managing store operations with demonstrated ability to train so that each employee can be focused on maximizing productivity, promoting merchandise, and increasing customer base. Believes that exceptional customer service is essential to retail success and store profit.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Athene Annuity and Life Company
04.2022 - Current
- Working in a fast paced environment to deal with questions from a variety of sources about a wide range of topics
- Maintain security and confidentiality when dealing with confidential information
- Using available tools to conduct search for answers
- Managed approximately 40 plus incoming calls daily
Merchandise Specialist
BuyBuyBaby
02.2020 - 04.2022
- Helping to ensure that product is available for customers either in store or via website
- Running cash register when needed
- Flexible work schedule to ensure store staffing
- Managed many incoming calls dealing with the area assigned
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Optimized merchandise presentation through regular planogram updates and seasonal resets.
- Enhanced customer satisfaction with expert product knowledge and personalized assistance.
- Reduced out-of-stock incidents by maintaining accurate inventory counts and timely reordering.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Clerk
Hy-Vee Fast and Fresh
10.2019 - 02.2020
- Helped with opening and closing of the store
- Helping to ensure that product is available for customers
- Working with customers to make sure there needs where being meet
- Flexible work schedule to ensure store staffing
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Assistant Manager
Kum & Go
02.2019 - 10.2019
- Preformed daily paperwork
- Merchandising Expert
- Made Sure ad and ad signage is set properly
- Stocking
- Made sure other employees completed their tasks as given
- Supervised day-to-day operations to meet performance, quality and service expectations.
General Service Lead 2
Flying J/Pilot
02.2018 - 02.2019
- Delegated duties to best meet the needs of a 24-hour travel center and supervised progress
- Worked as part of a team and interacted with different levels of people from hourly team members, vendors, and corporate representatives
- Led daily store meetings and operations for employees
- Assisted with training new management for stores across the district
- Proficient in nightly reconciliation (paperwork)
- Maintained order in emergency situations
- Delivered exceptional customer service experiences by addressing concerns professionally and efficiently resolving issues that arose during transactions or interactions with clients and customers.
- Maintained a clean and organized work environment, contributing to overall workplace efficiency.
Head Cashier
Barnes And Noble
02.2017 - 03.2018
- Work with store management to handle any customer issues that come up
- Handling of cash at the start and end of the day
- Responsible for being a role model in the selling of memberships at the registers to others
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
Senior Assistant Manager
F.Y.E
07.2016 - 02.2017
- Assigned employees to specific duties to best meet the needs of the store
- Interviewed job candidates and helped make staffing decisions
- Led daily store meetings and operations for employees
- Responsible for supervising quality, pricing, merchandising and overall presentation of the store
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Human Resources
Toys R Us
08.2015 - 07.2016
- Work with the Store Manager and Assistant Managers to develop hiring strategy to ensure staffing levels are maintained and to minimize hourly turnover
- Set up and maintain all new hire paperwork and Team Member files by following 'R' Us family guidelines as well as maintaining confidentiality of these items
- Coordinate store activities
- Responsible for the tracking of all required training through the company learning system
- Maintained compliance with federal regulations by staying current on employment laws affecting human resources practices.
- Supported human resources functions including recruitment, on-boarding, benefits administration, and performance evaluations.
Assistant Manager
Goodwill Industries
07.2014 - 08.2015
- Handle daily operations of the seconded largest Goodwill Store in central Iowa to hit daily / weekly / yearly goals both in sales and getting products onto the sales floor
- Work with customers to ensure they receive the best in service in a unique retail environment
- Directed and trained volunteer staff, assisted with retail training program
- Responsible for supervising quality, pricing, merchandising and overall presentation of the store
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth on-boarding process and quicker adaptation to their roles.
Team Supervisor
Staples
07.2009 - 07.2014
- Handle daily operations of a $3.5 million dollar store to hit daily / weekly / yearly goals
- Contact with customers to ensure they receive the best in customer service
- Responsible for store merchandising and overall presentation of the store
- Assisting in all areas of the store, including print and copy
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Managed staff hiring, training and supervision.
Education
Masters of Information Systems -
Friends University
Wichita, Kansas01.2002
Bachelor of Science Degree - Human Resource Management
Friends University
Wichita, Kansas01.1997
Associate of Arts Degree - General studies
Cowley County Community College
Arkansas City, Kansas01.1990
Skills
- Customer Service
- Photography
- Training
- Computer Skills
- Scheduling
- Marketing & Sales
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint resolution
Timeline
Customer Service Representative
Athene Annuity and Life Company
04.2022 - Current
Merchandise Specialist
BuyBuyBaby
02.2020 - 04.2022
Clerk
Hy-Vee Fast and Fresh
10.2019 - 02.2020
Assistant Manager
Kum & Go
02.2019 - 10.2019
General Service Lead 2
Flying J/Pilot
02.2018 - 02.2019
Head Cashier
Barnes And Noble
02.2017 - 03.2018
Senior Assistant Manager
F.Y.E
07.2016 - 02.2017
Human Resources
Toys R Us
08.2015 - 07.2016
Assistant Manager
Goodwill Industries
07.2014 - 08.2015
Team Supervisor
Staples
07.2009 - 07.2014
Bachelor of Science Degree - Human Resource Management
Friends University
Associate of Arts Degree - General studies
Cowley County Community College
Masters of Information Systems -
Friends University
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