David Hollifield
Bowling Green,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. In my most recent role with Barnes & Noble the primary focus is the customer experience. I would like to find a position in which I can continue to use these skills.
Overview
39
39
years of professional experience
Work History
Store Manager
Barnes & Noble
08.2002 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures in a three and a half million-dollar store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store 20 to 30 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
District Manager
Waldenbooks
06.1985 - 07.2002
- Supervised 14 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Cash Management
- Accurate Cash Handling
- Documentation And Reporting
- Loss Prevention
Timeline
Store Manager
Barnes & Noble
08.2002 - 04.2024
District Manager
Waldenbooks
06.1985 - 07.2002