Summary
Overview
Work History
Education
Skills
Timeline
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David Hopperdietzel

Maxwell

Summary

Motivated IT and logistics professional with hands-on experience in technical support, computer repair, dispatch operations, and trucking logistics. Strong customer service skills and a passion for cybersecurity. Currently pursuing industry certifications to transition into a cybersecurity-focused role.

Overview

3
3
years of professional experience

Work History

Google Fiber Dispatch

CI Services
11.2023 - 03.2024
  • Optimized a complex schedule on salesforce to effectively route a team of 20-30 technicians
  • Aided in implementing a new billing and finance initiative within the dispatch team
  • Helped foster a higher ticket completion rate through organizing routes efficiently
  • Developed expert multi-tasking, time management, and communication skills

Truck Driver

Raider Express
09.2022 - 11.2023
  • Maintained high safety standards through regular vehicle inspections and adherence to company protocols.
  • Utilized GPS technology effectively for accurate navigation and real-time updates on traffic patterns, ensuring smooth transport operations.
  • Reduced fuel consumption with careful route planning and efficient driving techniques, benefiting the company''s bottom line.
  • Promoted a positive company image by maintaining a professional demeanor and clean truck exterior, fostering strong customer relationships.

Repair Technician

Assurant
09.2021 - 09.2022
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Maintained inventory of repair supplies and ordered parts.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Computer Repair Technician

CSAT SOLUTIONS
11.2020 - 02.2021
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Collaborated with team members to complete complex repairs efficiently and effectively.

Education

High School Diploma -

Seven Lakes High School
Katy, TX
05.2014

Skills

  • PC/Tablet/Cellphone Hardware Troubleshooting

  • Windows/Apple/IOS/Linux/Andriod Software Troubleshooting

  • Comptia A Certified

  • Wise Level 2 Certified

  • Apple Technician Certified

  • Customer service

Timeline

Google Fiber Dispatch

CI Services
11.2023 - 03.2024

Truck Driver

Raider Express
09.2022 - 11.2023

Repair Technician

Assurant
09.2021 - 09.2022

Computer Repair Technician

CSAT SOLUTIONS
11.2020 - 02.2021

High School Diploma -

Seven Lakes High School

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David Hopperdietzel