David Howard
Gainesville
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Team Lead
Panera Bread
Florida
01.2021 - Current
- I work 5 days out of the week.
- I've been there for 3 years and I was made a team lead.
- manager in training
- I’m a full baker
- Supervised team members in daily operations to ensure quality service.
- Trained new employees on menu items and customer service standards.
- Managed inventory levels and assisted with stock replenishment processes.
- Resolved customer concerns promptly to maintain a positive dining experience.
- Implemented training programs to improve team performance and service delivery.
- Ensured cleanliness and organization of the dining area and kitchen space.
- Collaborated with management to develop strategies for enhancing customer satisfaction.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Ph.D. - Psychology
Santa Fe College
Gainesville, FL 08.2025 - 03.2026
Skills
- Communication skills
- Writing Skills
- Tutoring
- Cash handling
- Customer service
- Basic math
- Computer skills
- Stocking
- Childcare
- Babysitting
- Writing skills
- English
- Restaurant management
- Leadership
- POS
- Teaching
- Team management
- Employee training
- Team building
- Conflict resolution
- Project management
- Quality assurance
- Leadership development
- Performance feedback
- Inventory management
- Operations management
- Process improvement
- Employee evaluation
- Invoice verification
- Work assignment delegation
- Regulatory compliance
- Complaint resolution
- Stakeholder management
- Strategic planning
- Diversity and inclusion
- Relationship building
- Coaching and mentoring
- Key performance indicators
- Marketing
- Production monitoring
- Risk management
- Performance improvement
- Program development
- Quality control
- Client communication
- Equipment maintenance
- Attention to detail
- Customer focus
Certification
Driver's License, 10/01/23, 03/01/31
Timeline
Ph.D. - Psychology
Santa Fe College
08.2025 - 03.2026
Team Lead
Panera Bread
01.2021 - Current