David Howell
Greenville,SC
Summary
Young nursing student excited to learn and grow with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and strategic problem analysis. Recognized for maintaining cleanliness and fostering a positive environment, while efficiently managing high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Camp Counselor
High Point Camp
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
Lead Busser
Cheesecake Factory Inc
03.2023 - 05.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations tactfully by remaining calm under pressure while addressing customers' concerns swiftly to maintain the flow of service.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Front of House Employee
Huey Magoos Chicken
05.2022 - 03.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Maintained excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Helped guests at tables when in need of assistance.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Custodian
Bob Jones University
05.2019 - 08.2021
- Held this position for each summer from 2019-2021
- Was handpicked in 2019-2020 by the manager to work in a selective crew doing special projects around the campus that other employees wouldn't have access to.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and restocked supplies in closets and bathrooms for users convenience.
- Cleaned and reset all dormitory living quarters and buildings associated.
Online Reseller
Self-employeed
08.2020 - 05.2021
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Cleaning Crew Member
Apple
07.2020 - 02.2021
- Worked in a specialized role following the reopening after COVID-19.
- Kept products and fixtures that employees and customers would come in contact with clean.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
Lawn Care Worker
Self-employeed
05.2018 - 07.2019
- Operated power equipment including mowers, trimmers, blowers safely while adhering to safety guidelines for use procedures.
- Maintained grounds by trimming, weeding, and general clean-up.
- Collaborated with team members to complete large-scale landscaping projects within given deadlines.
- Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Achieved customer satisfaction by providing timely and efficient lawn care services.
Education
Associate of Science - Nursing
Bob Jones University
Greenville, SC05-2028
Skills
- Strategic Problem Analysis
- Prioritization and Scheduling
- Effective Communication
- Proficient Team Leader
- Clear Communication
- Fast-paced environment
- Maintaining Cleanliness
- Work independently
- Reliable and Trustworthy
- Customer service
- Comprehensive Project Coordination
Certification
- CPRAEDFirst Aid for Professional Rescuers and Health Care Providers – American Red Cross.
- HubSpot Digital Marketing Certification - HubSpot Academy.
- Google Fundamentals of Digital Marketing - Google.
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps) - Microsoft
Timeline
Camp Counselor
High Point Camp
05.2024 - 08.2024
Lead Busser
Cheesecake Factory Inc
03.2023 - 05.2024
Front of House Employee
Huey Magoos Chicken
05.2022 - 03.2023
Online Reseller
Self-employeed
08.2020 - 05.2021
Cleaning Crew Member
Apple
07.2020 - 02.2021
Custodian
Bob Jones University
05.2019 - 08.2021
Lawn Care Worker
Self-employeed
05.2018 - 07.2019
Associate of Science - Nursing
Bob Jones University
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