Compassionate admissions coordinator and business development professional with expertise in guiding clients through treatment processes. Proven ability in data verification and effective communication, ensuring optimal client support and engagement.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Ascendant New York
New York, NY
01.2025 - Current
Managed inbound call responses from individuals seeking drug and alcohol treatment, ensuring timely and compassionate support.
Guide clients through appropriate levels of care including detox, residential, PHP and IOP
Verify insurance benefits and provide clear cost estimates for treatment services
Build and maintain relationships with referral sources such as psychiatrists , therapists, EAP representatives, hospital social workers and attorneys
Conduct consistent follow up on leads to increase admission conversion rates
Demonstrate empathy and professionalism when handling sensitive and high stress situations
Family Liason/Admissions Coordinator
Any Length Recovery
Pflugerville, TX
09.2023 - 12.2024
Facilitated communication between families and recovery teams to enhance support systems.
Coordinated family engagement initiatives to promote healthy relationships during recovery.
Developed informational resources for families to navigate the recovery process effectively.
Organized support groups to strengthen family involvement in treatment plans.
Helped families get loved ones into detox and treatment
Business Development Manager
Personal Responsibility Recovery
Bertram, TX
12.2022 - 05.2023
Developed strategic partnerships to enhance service offerings and expand client base.
Analyzed market trends to identify growth opportunities and inform business strategies.
Managed customer relationships, ensuring satisfaction and retention through effective communication.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Business Development Manager
Crestone Wellness
Taylor, TX
03.2022 - 07.2022
Played a key role in launching a new recovery center, supporting operational readiness prior to opening
Leveraged established industry relationships to generate interest and schedule facility tours for potential referral partners
Built and maintained a network of professionals including therapists, case managers, and treatment providers to drive early admissions
Helped establish brand presence and credibility within the substance use treatment community
Professional Relations Officer
Origins Recovery
South Padre Island, TX
05.2021 - 03.2022
Represented a national treatment organization across a large Texas territory, from Waco to the Gulf Coast
Brought in several new referral partners through my network of contacts with therapists, physicians, criminal defense attorneys, employers and community partners
Scheduled and conducted in-person and virtual meetings to educate partners on treatment offerings and appropriate levels of care
Generated referrals by identifying and engaging professionals working with individuals in need of substance use treatment
Promoted multiple treatment programs, including facilities in Texas and four in Florida
Business Development Representative
La Hacienda Treatment Center
Hunt, TX
03.2017 - 04.2021
Developed and maintained a strong business pipeline using both cold outreach and warm referral strategies
Expanded referral network by identifying and engaging new prospective partners across healthcare, legal and community sectors
Generated an average of 30+ new referral resources annually through strategic networking and relationship-building efforts
Secured new accounts through effective negotiation, outreach and promotional initiatives
Tracked sales activity and maintained detailed records in CRM system to support ongoing relationship management
Cultivated long-term relationships by ensuring follow through and high-quality support for referral partners
Business Development Specialist
Phoenix House Texas
Austin, TX
04.2016 - 05.2017
Drove growth and markets expansion efforts with a focus on adolescent substance use and mental health treatment programs
Positioned the organization as a leading provider for youth treatment services through strategic outreach and education initiatives
Collaborated with community programs, schools and partner organizations to raise awareness of substance use disorder solutions for teens in Texas
Represented the organization at community events and networking opportunities to promote services and strengthen brand presence
Education
Bachelor of Science - Journalism And Mass Communication
Samford University
Birmingham, AL
Master of Science - Advertising
University of Denver
Denver, CO
Skills
Strong organization
Data verification
Client relations
Medical admissions processes
Rapport building
Records maintenance
Marketing
Timeline
Admissions Coordinator
Ascendant New York
01.2025 - Current
Family Liason/Admissions Coordinator
Any Length Recovery
09.2023 - 12.2024
Business Development Manager
Personal Responsibility Recovery
12.2022 - 05.2023
Business Development Manager
Crestone Wellness
03.2022 - 07.2022
Professional Relations Officer
Origins Recovery
05.2021 - 03.2022
Business Development Representative
La Hacienda Treatment Center
03.2017 - 04.2021
Business Development Specialist
Phoenix House Texas
04.2016 - 05.2017
Bachelor of Science - Journalism And Mass Communication