Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David James

San Antonio

Summary

Dynamic fraud specialist with a proven track record at JP Morgan Chase, excelling in risk mitigation and process improvement. Adept at fostering client relationships and driving business development, leveraging expertise in financial planning and compliance to enhance operational efficiency and customer satisfaction. Committed to delivering impactful solutions in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FRAUD SPECIALIST

JP Morgan Chase
05.2024 - Current
  • Manage fraud risks, protect customers and reduce losses.
  • Champion process and product improvements for colleagues and customers.
  • Utilize knowledge across multiple queues to collaborate effectively.
  • Integrate prior banking experience to investigate claims efficiently.

Independent Consultant

Self
12.2022 - 05.2024
  • Provided consulting services to businesses on scaling and marketing strategies.
  • Managed client relationships and developed business opportunities.
  • Offered expertise in financial planning and real estate management.

Broker Experience Group Member

Spring EQ
02.2022 - 12.2022
  • Served as a subject matter expert on secondary loan products, desktop registration software, and loan restructuring.
  • Provided phone and email support to loan officers on the listed areas.
  • Acted as a liaison between sales, operations, and broker partners.
  • Demonstrated expertise in compliance, debt-to-income ratios, and restructures for conforming and non-conforming loans.

Relationship Manager

Bank of America
04.2020 - 02.2022
  • Led the relationship building process for assigned clients.
  • Collaborated with home loan specialists to facilitate mortgages and HELOCs.
  • Opened business and personal accounts.
  • Achieved and maintained exceptional customer engagement scores exceeding 90%.
  • Introduced new features and products to clients, driving adoption.
  • Facilitated vehicle loans.
  • Led branch initiatives for digital adoption.

Education

Bachelor of Science - Communications And Advertising

Appalachian State University
Boone, NC

Skills

    Fraud Management

    Real Estate Management

    Risk Mitigation

    Account Management

    Process Improvement

    Marketing Strategy

    Customer Relationship Management

    Data Analysis

    Business Development

    Compliance

    Financial Planning

    Project Management

Certification

Licenses

SIE - Securities Industry Essentials Examination April 22, 2024, Passed Valid until April 22, 2028

General Lines Agent License Number 3042815

Languages

Malayalam
Native or Bilingual

Timeline

FRAUD SPECIALIST

JP Morgan Chase
05.2024 - Current

Independent Consultant

Self
12.2022 - 05.2024

Broker Experience Group Member

Spring EQ
02.2022 - 12.2022

Relationship Manager

Bank of America
04.2020 - 02.2022

Bachelor of Science - Communications And Advertising

Appalachian State University

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