David Javan
Brodhead,WI
Summary
Proven leader in operations and oversight over multiple locations. Responsible for HR management, adept in driving customer service satisfaction and team performance. Excelled in operations management and staff development, achieving significant process enhancements. Skilled in policy implementation, fostering a culture of continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
Mr. Splash Car Wash
06.2013 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled social media postings to advertise products and generate site traffic.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Managed payroll processing and benefits to compensate employees for service rendered.
Senior Program Director
YMCA Of Northern Rock County
03.2008 - 05.2013
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Developed comprehensive program budgets, ensuring optimal resource allocation and cost control.
- Managed complex initiatives, navigating challenges to achieve successful outcomes in a dynamic environment.
- Led cross-functional teams for successful project execution and timely delivery of milestones.
- Drove organizational change by leading the development and implementation of new policies and procedures.
- Optimized program operations through continuous improvement efforts, identifying opportunities for growth and innovation.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Monitored program performance to identify areas for improvement.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided leadership, guidance and support to staff members.
Director of Membership Services
YMCA Of Northern Rock County
03.2008 - 05.2013
- Provided ongoing professional development opportunities for staff, fostering a high-performing team environment.
- Streamlined membership processes for increased efficiency and improved member experience.
- Played an active role in organizing and facilitating numerous networking events, educational workshops, and conferences aimed at providing members with valuable opportunities for professional growth and development.
- Collaborated with marketing team to develop effective promotional materials for membership recruitment campaigns.
- Oversaw budgets and financial planning for the Membership Services department, ensuring fiscal responsibility and maximizing resources.
- Increased member retention by addressing concerns, resolving issues, and providing exceptional customer service.
- Worked closely with senior leadership to align Membership Services initiatives with organizational goals and objectives.
- Built relationships with customers and community to establish long-term business growth.
Education
High School Diploma -
Plymstock Comprehensive
Plymouth, EnglandBiblical Studies
Moorlands Bible College
Christchurch, Dorset UKSkills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
- Sales
- Marketing
- Writing and implementing policies
- Employee Motivation
- Scheduling
- Staff Management
- Decision-Making
- Staff training/development
- Team Leadership
- Hiring and Onboarding
Timeline
General Manager of Operations
Mr. Splash Car Wash
06.2013 - Current
Senior Program Director
YMCA Of Northern Rock County
03.2008 - 05.2013
Director of Membership Services
YMCA Of Northern Rock County
03.2008 - 05.2013
High School Diploma -
Plymstock Comprehensive
Biblical Studies
Moorlands Bible College