David Jenkins
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Press Operator
Liberty Steel Industries
07.2021 - Current
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Promptly removed completed loads from press.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
Debt Collection Specialist
C.N.A.C. Financial
02.2011 - 03.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Documented customer payment interactions and account statuses for future reference.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
Collections Manager
Affordable Medical Supply
05.2007 - 12.2010
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Education
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH06.1988
Skills
- Machine Programming
- Quality Control
- Parts Lubrication
- Preventive Maintenance
- Safety Management
- Production Monitoring
Timeline
Press Operator
Liberty Steel Industries
07.2021 - Current
Debt Collection Specialist
C.N.A.C. Financial
02.2011 - 03.2020
Collections Manager
Affordable Medical Supply
05.2007 - 12.2010
High School Diploma -
Warrensville Heights High School
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