Visual Studio Code
Jayson Normandin
Bristol,NH
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, leveraging skills in technical troubleshooting and sales. Expert in machine operation and customer service, achieving over 30% in upselling targets. Demonstrates exceptional attention to detail and multitasking abilities, significantly improving safety and waste reduction processes.
Overview
6
6
years of professional experience
Work History
Press Operator
Freudenberg-NOK
06.2021 - 09.2024
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Used gauges, calipers, and other devices to take measurements and identify problems.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Reviewed completed orders for quality and accuracy.
- Loaded and positioned raw materials in loading and feeding mechanisms.
Assistant Store Manager
GameStop
06.2020 - 03.2021
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
In-Home Services Technician
DISH
08.2018 - 03.2020
- Set up and programmed devices and educated customers on use.
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Upsold new products to existing and new customers, exceeding goals of 30%.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Fed cables through access holes, attics and floor spaces.
- Configured internet connections, routers and wireless access for devices.
Education
High School Diploma -
Newfound Regional High School
Bristol, NHSkills
- Technical Troubleshooting
- Hardware and software installation
- Attention to Detail
- Multitasking and Organization
- Machine programming
- Machine Operation
- Safety Management
- Waste Reduction
- Customer Service
- Programming
- Sales skills
Software
Word
Excel
PowerPoint
Timeline
Press Operator
Freudenberg-NOK
06.2021 - 09.2024
Assistant Store Manager
GameStop
06.2020 - 03.2021
In-Home Services Technician
DISH
08.2018 - 03.2020
High School Diploma -
Newfound Regional High School
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