David Jensen
Ormond Beach,FL
Summary
Proven Fire Suppression Technician with a track record of enhancing client satisfaction and streamlining inventory at St John's Fire Equipment. Expert in system troubleshooting and wet chemical systems, coupled with exceptional customer service skills. Achieved significant improvements in preventive care education and system efficiency, demonstrating strong problem-solving and teamwork abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Fire Suppression Technician
St John's Fire Equipment
Saint Augustine, FL
03.2023 - Current
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Streamlined inventory management processes, making it easier to track supplies needed for each project.
- Developed strong relationships with clients by providing informative consultations on the benefits of different types of fire suppression systems.
Fire Suppression Technician
Cintas Fire Protection
Jacksonville, FL
11.2017 - 03.2023
- Participated in ongoing training initiatives to stay current on industry advancements and best practices.
- Conducted comprehensive risk assessments for clients'' properties, recommending appropriate mitigation measures.
- Collaborated with team members to complete large-scale installations in a timely manner.
- Completed complex troubleshooting tasks, identifying the root cause of malfunctions in fire suppression systems.
- Contributed to increased revenue by upselling additional services and products during routine maintenance visits.
- Provided exceptional customer service, addressing client concerns and questions about fire suppression systems.
- Increased overall client satisfaction through prompt response times and effective problem resolution strategies.
Fire Suppression Technician
Space Coast Fire And Safety
Merritt Island, FL
01.2014 - 11.2017
- Participated in ongoing training initiatives to stay current on industry advancements and best practices.
- Mitigated potential hazards by identifying and addressing deficiencies in existing fire suppression systems during site evaluations.
- Conducted comprehensive risk assessments for clients'' properties, recommending appropriate mitigation measures.
- Collaborated with team members to complete large-scale installations in a timely manner.
- Provided exceptional customer service, addressing client concerns and questions about fire suppression systems.
Education
High School Diploma -
Spruce Creek High School
Port Orange, FL07.2012
Skills
- System Troubleshooting
- Wet chemical systems
- Fire safety inspections
- Dry chemical systems
- Fire suppression testing
- Fire extinguisher servicing
- Carbon dioxide systems
- Piping layout design
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
Timeline
Fire Suppression Technician
St John's Fire Equipment
03.2023 - Current
Fire Suppression Technician
Cintas Fire Protection
11.2017 - 03.2023
Fire Suppression Technician
Space Coast Fire And Safety
01.2014 - 11.2017
High School Diploma -
Spruce Creek High School