David Jeremiah Counts
Dallas-Fort Worth,TX
Summary
I'm a Marketing student at the University of Texas at Arlington and an Optical Advisor at Warby Parker. I bring a strong foundation in client services, sales performance, and customer engagement to my growing career in Digital Marketing. I create user-centered website experiences by building intuitive Shopify site structures, developing customer empathy maps, and designing on-brand visuals and copy that strengthen brand identity and enhance engagement. Leveraging SEMrush and Google Trends, I conduct strategic keyword research and optimize SEO through metadata, content, and targeted keywords to improve search visibility and drive measurable results.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Representative
University Of Texas At Arlington
06.2026 - Current
- Responded to student inquiries via phone, email, and in-person, ensuring timely resolution of issues.
- Assisted in processing student records and registration requests using university systems.
- Collaborated with team members to improve customer service protocols and enhance user experience.
- Educated students on resources available through the university to facilitate their academic success.
Digital Marketing Coordinator
Fuel the Future Platforms
03.2026 - Current
- Developed and executed social media campaigns to enhance brand awareness and engagement.
- Analyzed website traffic and user behavior to inform content strategy and improve user experience.
- Coordinated email marketing initiatives, resulting in increased open rates and subscriber engagement.
- Assisted in the creation of digital marketing materials, ensuring alignment with brand guidelines and messaging.
Optical Advisor
Warby Parker
09.2025 - Current
- Demonstrate product knowledge to about 40-50 customers daily regarding eyeglass frames and lens offerings.
- Collaborate with the in-house optometrist during customer eye exam appointments, schedule their annual follow-up visits, and help turn exam patients into same-day sales.
- Partner with leadership and others regarding meeting Sales Metrics and Sales Goals on a daily, monthly, and quarterly basis.
Education
Bachelor of Arts - Marketing And Management
University of Texas At Arlington
Arlington, TX05-2028
Skills
- Search Engine Optimization (SEO)
- Brand Identity & Visual Consistency
- Keyword Research (SEMrush, Google Trends)
- Relationship Building & Client Engagement
- Data-Informed Decision Making
- Time Management
Certification
- HubSpot Certification in Social Media Marketing
- eCommerce Marketing Certificaiton
Timeline
Customer Service Representative
University Of Texas At Arlington
06.2026 - Current
Digital Marketing Coordinator
Fuel the Future Platforms
03.2026 - Current
Optical Advisor
Warby Parker
09.2025 - Current
Bachelor of Arts - Marketing And Management
University of Texas At Arlington