Corrections professional committed to high standards and achieving results. Extensive experience in maintaining security, managing inmate behavior, and ensuring regulatory compliance. Known for strong team collaboration and adaptability in dynamic settings. Excellent communication and problem-solving skills valued by employers.
Overview
15
15
years of professional experience
Work History
Correction Officer
New York City Department of Correction
Elmhurst, New York
01.2016 - Current
Maintain security within correctional facilities and are responsible for the care, custody, control, job training and work performance of detainees within facilities. Supervise detainees’ meals, visits, recreational programs, and other congregate activities; inspect assigned areas for conditions which threaten safety and security; conduct searches in order to detect contraband; complete forms and reports; maintain appropriate log books; communicate with other area Corrections Officers to exchange pertinent information; issue verbal orders, announcements and explanation to detainees; observe detainees and make recommendations concerning medical and/or psychiatric referrals; safeguard Department supplies and equipment; escort detainees within and outside of the facility including their transportation in Departmental vehicles; respond to unusual incidents and disturbances; enforce security procedures in accordance with Departmental guidelines; request medical assistance for detainees when necessary; count and verify the numbers of detainees present in assigned areas; verify identification of detainees. Ensure that minimum standards are afforded to detainees.
Claims Representative
Brownyard Claims Management Inc.
Bay Shore, New York
07.2012 - 01.2016
Investigate and process insurance claims filed by policyholders. Interview claimant and witness to gather pertinent information. Handle property claims involving damage to auto, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents. Assign property damage appraisals to determine extent of damages. Verify that coverage applies through an insurance policy. Evaluate damages to ascertain compensation amount. Evaluate all information to determine how claim should be handled. Negotiate with claimant to settle claim. Work with attorneys to defend insurer’s position if claim is contested.
Process Server
Licensed Process Server
Bay Shore, New York
08.2011 - 01.2016
Serve both public and private identities with time sensitive documents. Conduct weekly visits to the Supreme Court to drop and pick up signed subpoenas. Keep in constant contact with clients. Maintain eligible records and create invoices of service.
Education
Bachelor of Science - Criminal Justice
Briarcliffe College
Patchogue, New York
12-2010
Instructor Development Course - General Topics - General Studies
DCJS
New York, NY
11-2022
Skills
Instructor- Trained and recertified hundreds members of service within all ranks under policy and procedures within the department
Learning Management System- Schedule members of service for training Generate training status reports of facility and departmental wide
Service Desk Tickets- Generate reports and schedule members of service for re-training in policy and procedure deficiency
Languages
Spanish
Timeline
Correction Officer
New York City Department of Correction
01.2016 - Current
Claims Representative
Brownyard Claims Management Inc.
07.2012 - 01.2016
Process Server
Licensed Process Server
08.2011 - 01.2016
Bachelor of Science - Criminal Justice
Briarcliffe College
Instructor Development Course - General Topics - General Studies