David Johns
521 Marcel Ave Saraland
Summary
Driven and motivated Sales Engineer Assistant and Senior IT Cabling Infrastructure manager with a strong technical knowledge and customer-focused approach.
Overview
23
23
years of professional experience
Work History
Sales Engineer Assistant
STC Southern Tele Communications
01.2015 - Current
- Driving Sales by identifying potential clients, presenting fiber optic solutions, and maintaining customer relationships.
- Conducting Site Surveys by visiting potential installation sites and gathering data for efficient fiber optic routes.
- Measuring distances, existing infrastructure, potential hazards, and capturing details for design plans.
- Meeting with clients to discuss proposals and explain the installation process.
- Prepare detailed reports, drawings, maps, and spreadsheets based on the collected data.
Senior IT Infrastructure Technician
STC Southern Tele-Communications
05.2002 - Current
- Enhanced network reliability by troubleshooting and resolving IT infrastructure issues.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Developed and implemented plans for installation of new networks and cabling systems.
- Provided training on use, troubleshooting, and calibration of equipment.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Coordinated with contractors and other service providers to ensure seamless integration of services.
- Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service delivery.
- Facilitated rollout of new technology upgrades, enhancing network performance and customer satisfaction.
- Delivered personalized customer service, explaining complex technical details in understandable manner.
- Contributed to team meetings with insights on improving work processes and customer service strategies.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Performed preventive maintenance of telecommunications equipment.
- Install, maintain,and repair all types of fiber optic cables including fusion splicing and termination of indoor and outdoor fiber.
Education
Baker High School
Mobile, ALSkills
- Sales
- Customer support
- Fiber Optic Cable Installation
- Use of Specialized Tools including fusion splicers, OTDRs, and power meters
Timeline
Sales Engineer Assistant
STC Southern Tele Communications
01.2015 - Current
Senior IT Infrastructure Technician
STC Southern Tele-Communications
05.2002 - Current
Baker High School