David Johnson
Glendale,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Along with 13 years of telecom and technology sales experience, previous 6 years was in international transportation with expertise in importing, exporting, and customs clearance.
Overview
13
13
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
VERIZON BUSINESS
10.2022 - 05.2024
- Responsible for end-to-end account management for a portfolio of business accounts in the Greater Phoenix area
- Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
ACCOUNT EXECUTIVE II
COX BUSINESS
09.2011 - 09.2022
- Cloud and Telecom Solutions Consultant with Cox Business - Southwest Region, delivering best-in-class cloud and technology solutions
- BNI Member - Pride ERG Ambassador
- At the beginning of 2017, transitioned to Lumen Technologies, but returned to Cox Business in December 2017.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
Bachelor of Science - Business Administration And Management
Southern Illinois University Edwardsville
Edwardsville, IL05.1990
Skills
- Business Development
- Excellent negotiation skills
- Partnership Development
- Goals and performance
- Territory Management
- Sales expertise
- Systems and software expertise
- Database Management
Websites
Activities
- Business Network International (BNI) Chapter Member and Vice President. January 2012 to February of 2022. Professional global networking organization. Over the ten years of participating, generated millions in revenue from qualified referrals.
- Volunteer time with a non-profit as a trainer, web admin, investigator, and mentor.
Timeline
SENIOR ACCOUNT MANAGER
VERIZON BUSINESS
10.2022 - 05.2024
ACCOUNT EXECUTIVE II
COX BUSINESS
09.2011 - 09.2022
Bachelor of Science - Business Administration And Management
Southern Illinois University Edwardsville