- I co-host an informative podcast about mentorship and apprenticeship in regards to the horse racing industry
David Johnson
Bensalem,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Event Technology Specialist & Photo Booth Operator
Versatile Event Designs
04.2021 - Current
- Provide on-site technical support during events, ensuring seamless execution and minimal disruptions.
- Mentor junior team members on effective communication skills when interacting with clients or other stakeholders involved in an event production process.
- Increase client satisfaction by providing personalized consultations to fully understand their event objectives.
- Troubleshoot technical issues quickly, minimizing downtime during crucial moments in live events.
- Streamlined event setup and teardown processes, resulting in increased efficiency and reduced labor costs.
Assistant Director of Aquatics
Newtown Athletic Club, NAC
05.2022 - 09.2022
- Managed and followed up on leads for swim lessons and swim camps, securing new clients and ensuring timely enrollment.
- Processed payment information and charges for swim lessons and camps, utilizing two different CRM systems during my employment.
- Provided exceptional customer service by responding to emails and phone inquires, both in office and remotely.
- Assisted in developing swim lesson curriculum, collaborating on marketing initiatives to increase community engagement and enrollment.
- Maintained accurate records in CRM programs, ensuring seamless communication and organization within the aquatics department.
- Conducted swim lessons for groups, ensuring a safe and supportive environment while helping participants build swimming skills and confidence.
Manager on Duty
Newtown Athletic Club, NAC
01.2022 - 09.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Lead Dishwasher
Metro Diner
07.2020 - 10.2020
- Streamlined the workflow for the dishwashing station, increasing overall kitchen productivity.
- Demonstrated initiative in regularly updating coworkers on progress or delays within the dishwashing station, facilitating efficient handoffs between shifts.
- Reduced wait times for clean dishes by prioritizing tasks and managing time effectively.
Technical Supporting Assistant
Arion Capital
06.2017 - 04.2020
- Monitored live horse racing events across the U.S., providing real-time feedback to support software development.
- Assisted programming team by troubleshooting software issues and logging detailed reports to enhance system accuracy and reliability.
- Identified and reported software bugs and technical issues, contributing to ongoing improvements in race monitoring systems.
Education
Associate of Arts - Business Management
Bucks County Community College
Newtown, PA05-2026
Skills
- CRM & Data Management
- Technical Troubleshooting
- Customer Service & Communication
- Event Operations & Production
- Sales & Lead Management
- Real-Time Monitoring
- Program Development & Promotion
- Collaboration & Teamwork
- Safety & Risk Management
- Adaptability
- Client Relationship Building
Accomplishments
- Appointed Member, Bensalem Township Gaming Board
Appointed by the Mayor of Bensalem to serve as a member of the Gaming Board, contributing to decision-making and regulatory oversight related to local gaming operations.
Interests
Timeline
Assistant Director of Aquatics
Newtown Athletic Club, NAC
05.2022 - 09.2022
Manager on Duty
Newtown Athletic Club, NAC
01.2022 - 09.2022
Event Technology Specialist & Photo Booth Operator
Versatile Event Designs
04.2021 - Current
Lead Dishwasher
Metro Diner
07.2020 - 10.2020
Technical Supporting Assistant
Arion Capital
06.2017 - 04.2020
Associate of Arts - Business Management
Bucks County Community College
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