David Johnson
Orlando,FL
Summary
Dedicated IT Professional with extensive experience in hardware installation, troubleshooting, and enhancing system performance. Proven expertise in resolving technical issues, improving IT documentation, and collaborating on infrastructure upgrades. Adept at delivering exceptional customer service, identifying and mitigating IT security risks, and providing user training to foster seamless operations. Committed to embodying the core principles of quality, honesty, integrity, and generosity in all professional engagements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Charter Communications, Spectrum
02.2022 - Current
- Collaborated with team members to address escalated technical concerns effectively.
- Delivered excellent customer service, resolving complaints with empathy and professionalism, boosting customer loyalty.
- Troubleshooted technical issues related to hardware, software, and telecommunications, ensuring prompt resolution.
IT Field Service Technician
Freelance
08.2024 - 01.2025
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Enhanced IT documentation to streamline communication and improve departmental processes.
- Provided first-line support for diverse technical issues, ensuring smooth operations for clients.
- Developed IT infrastructure solutions, collaborating with teams to achieve seamless upgrades.
Data Capture Specialist
NCTech Imaging
10.2021 - 01.2022
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Leveraged talents in data analysis to uncover key insights and visualize data.
Education
Associate of Science - Information Systems Technology - Cloud Computing
Seminole State College of Florida
Sanford, FL06.2028
Skills
Technical Support: Proficient in diagnosing and resolving hardware, software, and network connectivity issues to ensure operational continuity
- IT Documentation: Skilled in creating and maintaining comprehensive IT procedures and documentation for improved organizational efficiency
- Customer Service: Experienced in resolving user concerns with empathy and professionalism, fostering trust and loyalty
- IT Security: Competent in identifying, analyzing, and addressing IT security vulnerabilities to safeguard data integrity
- Collaboration & Training: Adept at working with cross-functional teams and providing user guidance on IT systems and applications
- IT Tools & Certifications: Agile Scrum Master (Dec 2023), IT Fundamentals for Business Professionals (Aug 2024)
Affiliations
- Most Worshipful Union Grand Lodge of Florida (Master Mason)
Certification
- IT Fundamentals for Business Professionals: Enterprise Systems, Universitat Politecnica de Valencia - August 2024
- Agile Scrum Master, Simplilearn - December 2023
- CompTIA A+ - Course taken and completed in February 2025
- CompTIA Network+ - Certification Pending
- CompTIA Security + - Certification Pending
- CompTIA CYSA - Certification Pending
Timeline
IT Field Service Technician
Freelance
08.2024 - 01.2025
Customer Service Representative
Charter Communications, Spectrum
02.2022 - Current
Data Capture Specialist
NCTech Imaging
10.2021 - 01.2022
Associate of Science - Information Systems Technology - Cloud Computing
Seminole State College of Florida
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