David Johnson
Montgomery,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Lowe's Home Improvement
Montgomery, USA
01.2022 - Current
- Problem resolution while advocating for the customer as well as the company
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Supported sales team members to drive growth and development.
Customer Experience Agent
Convergent USA
Montgomery, USA
04.2009 - 09.2021
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Monitored customer interactions to ensure compliance with company policies and procedures.
Education
Bachelor of Science - Communications
Alabama State University
Montgomery, AL05-2026
Standard Diploma -
Sidney Lanier High School
Montgomery, AL05.2008
Skills
- Excellent Communication
- Problem-solving
- Organizational skills
- Computer and Microsoft office skills
- Project management
Timeline
Customer Service Specialist
Lowe's Home Improvement
01.2022 - Current
Customer Experience Agent
Convergent USA
04.2009 - 09.2021
Bachelor of Science - Communications
Alabama State University
Standard Diploma -
Sidney Lanier High School