John Castiglia
Allendale,NJ
Summary
Highly motivated individual looking to start a long-term career as a certified personal trainer. Passionate about leveraging a rich blend of professional and athletic experiences to foster a supportive, engaging, and results-driven fitness journey for prospective clients. Roles as a customer service professional, substitute teacher, and track coach are complemented by a rewarding college football background with firsthand experience in physical conditioning, discipline, and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
The Home Depot
Hackensack, NJ
10.2024 - Current
- Provide exceptional customer service by assisting with product inquiries, resolving issues, and facilitating a positive shopping experience.
- Develop strategies for improving customer service processes based on feedback from customers & collaboration with team members.
Food Delivery Associate
DoorDash
, NJ/NY
06.2024 - 10.2024
- Picked up and delivered food orders to customers promptly and accurately, ensuring a positive customer experience.
- Navigated routes efficiently, maintained communication with customers, and upheld safety and delivery standards.
- Tracked and managed earnings from DoorDash deliveries, maintaining detailed records for accurate financial reporting and budgeting.
Substitute Teacher/Spring Track Coaching Assistant
Northern Highlands Regional High School
Allendale, NJ
09.2023 - 05.2024
- Implemented lesson plans and delivered instructional content in the absence of the regular teacher, ensuring continuity of learning.
- Managed classroom behavior while maintaining a positive, productive learning environment.
- Communicated with school staff, and provided feedback on student progress and classroom activities.
- Pole vault coach for the spring track team
Player Experience Specialist
Penn Interactive
Cherry Hill, NJ
12.2021 - 04.2022
- Resolved player issues and inquiries via multiple communication channels.
- Identified and escalated risks posing business threats.
- Consistently upheld high qualitative and quantitative KPI metrics.
Football Scout/Columnist
Prep Network
, NJ
08.2021 - 11.2021
- Researched and scouted the best high school football talent in Bergen County, NJ.
- Regularly wrote short articles analyzing player expectations and performances on prepredzone.com/new-jersey.
- Provided live updates of marquee games, paired with additional picture and video content via Twitter.
Front-End Supervisor
Retro Fitness
Ramsey, NJ
06.2018 - 05.2020
- Greeted members and guests warmly, verified memberships, and assisted with check-ins and registrations to guarantee a smooth entry process.
- Answered inquiries about gym services, memberships, and amenities. Negotiated memberships, personal training packages, and promoted retail items to meet sales targets.
- Handled phone calls, scheduled appointments, processed payments, and maintained accurate records of member information and transactions while supervising the front desk area.
Education
Bachelor of Science - Business Administration
Rider University
Lawrenceville, NJ12-2021
Some College (No Degree) - Biochemistry, Business Administration Minor
Montclair State University
Montclair, NJSkills
- Effective customer & client service
- Athletic coaching & scouting
- Honed analytical skills
- Leadership and decision making
- Team & classroom management
- Adaptive learning
- Account management
- Financial analysis
- Excellent communication
- Bookkeeping basics
Certification
- Certified Personal Trainer - NASM (07/2024)
- Adult & Pediatric First Aid/CPR/AED - National CPR Foundation (04/2024)
- Fundamentals of Coaching Certificate- NFHS (04/2024)
- Substitute Teacher: Five Year License - NJDOE (07/2023)
- Fundamentals of Global Sports Management Certificate - NYU Yellowbrick (03/2022)
Accomplishments
- Alden C. Coder Award recipient - Senior award presented to a varsity football member who possessed loyalty and unselfishness while putting personal goals aside for the team. Montclair State University (01/2018)
- Contini Award recipient - Senior award presented to a student-athlete who participated throughout their four years in sports in multiple seasons demonstrating skill, desire to win, outstanding sportsmanship, exemplary attitude, and team spirit. Northern Highlands Regional High School (06/2014)
Timeline
Customer Service Specialist
The Home Depot
10.2024 - Current
Food Delivery Associate
DoorDash
06.2024 - 10.2024
Substitute Teacher/Spring Track Coaching Assistant
Northern Highlands Regional High School
09.2023 - 05.2024
Player Experience Specialist
Penn Interactive
12.2021 - 04.2022
Football Scout/Columnist
Prep Network
08.2021 - 11.2021
Front-End Supervisor
Retro Fitness
06.2018 - 05.2020
Bachelor of Science - Business Administration
Rider University
Some College (No Degree) - Biochemistry, Business Administration Minor
Montclair State University
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