DAVID JONES
Hamilton
Summary
Results-driven professional with extensive experience in managing automotive service operations. Skilled in vehicle diagnostics and warranty claims processing, ensuring high levels of customer satisfaction. Dedicated to optimizing team performance and resolving conflicts promptly to foster a positive service environment.
Overview
39
39
years of professional experience
3
3
Certifications
Work History
PARTS & SERVICE DIRECTOR
CLARK FORD
Amory
01.2015 - Current
- Manage and control all aspects of a retail automotive parts and service operation
INSURANCE CLAIMS ADJUSTER
SOUTHEASTERN CLAIMS SERVICE
Hamilton
11.2005 - 01.2015
- Investigated and processed loss/damage claims for heavy commercial property, residential property, along with construction, and forestry heavy equipment.
- Investigated complex claims to determine validity, and assess potential fraud risks.
- Coordinated with legal teams to resolve disputes related to claims assessments.
- Negotiated settlements within prescribed authority limits.
- Presented evidence at hearings before administrative law judges or other tribunals when necessary.
- Prepared detailed reports summarizing findings from investigations into questionable claims activities.
SERVICE MANAGER-WARRANTY ADMINISTRATOR
FIKES CHEVROLET-BUICK-CHRYSLER-DODGE
Hamilton
01.1996 - 11.2005
- Managed daily service operations and coordinated team activities.
- Oversaw customer service interactions to ensure satisfaction and resolve issues.
- Implemented service processes to enhance efficiency and effectiveness.
- Hired and trained service department staff to drive performance.
- Processed and managed all aspects of warranty claims for multiple manufacturers
PARTS & SERVICE DIRECTOR
STEEPLECHASE BUICK-PONTIAC-GMC
Russellville
01.1992 - 01.1996
- SERVED AS PARTS & SERVICE DIRECTOR FOR THIS DEALERSHIP AND THE LINCOLN-MERCURY DEALERSHIP SIMULTANEOUSLY
PARTS & SERVICE DIRECTOR
STEEPLECHASE LINCOLN MERCURY
Sheffield
10.1991 - 01.1996
- Oversaw parts inventory management, ensuring availability for seamless service operations.
- Developed strategies for service department to boost customer satisfaction and retention.
- Trained and mentored staff on service procedures and customer engagement techniques.
- Implemented scheduling practices that optimized technician productivity and efficiency.
- Managed warranty claims process, achieving timely resolution of customer issues.
- Evaluated service department performance, identifying key areas for improvement.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Analyzed monthly financial reports to assess profitability of each department.
PARTS & SERVICE MGR
BURLESON FORD-CHRYSLER-DODGE
WINFIELD
05.1987 - 10.1991
Education
High School Diploma -
HAMILTON HIGH SCHOOL
HAMILTON, AL05-1987
Management Training -
Ford & General Motors
Skills
- Warranty claims processing
- Inventory management
- Customer relationship management
- Team leadership
- Conflict resolution
- Service operations
- Vehicle diagnostics
- Master Certified Technician
- Ford Certified Parts & Service Director
Certification
ASE MASTER AUTO TECHNICIAN
Accomplishments
FORD PRESIDENTS AWARD WINNER 7 TIMES
Timeline
PARTS & SERVICE DIRECTOR
CLARK FORD
01.2015 - Current
INSURANCE CLAIMS ADJUSTER
SOUTHEASTERN CLAIMS SERVICE
11.2005 - 01.2015
SERVICE MANAGER-WARRANTY ADMINISTRATOR
FIKES CHEVROLET-BUICK-CHRYSLER-DODGE
01.1996 - 11.2005
PARTS & SERVICE DIRECTOR
STEEPLECHASE BUICK-PONTIAC-GMC
01.1992 - 01.1996
PARTS & SERVICE DIRECTOR
STEEPLECHASE LINCOLN MERCURY
10.1991 - 01.1996
PARTS & SERVICE MGR
BURLESON FORD-CHRYSLER-DODGE
05.1987 - 10.1991
High School Diploma -
HAMILTON HIGH SCHOOL
Management Training -
Ford & General Motors