Raul Rodriguez
Carpentersville,IL
Summary
Dedicated and hardworking professional with experience across both office and warehouse environments. Bilingual in Spanish and English. Proven track record as a collaborative team player, consistently contributing to operational efficiency and productivity.
Overview
19
19
years of professional experience
Work History
Parts Manager | Service Dispatcher
Apex Material Handling Corporation
08.2005 - 11.2024
- Established a Parts Department for a startup material handling business.
- Organize and monitor inventory levels of parts, tools, and supplies.
- Conduct monthly audits of inventory control systems.
- Train new staff members on proper parts handling techniques.
- Review & analyze warranty claims to determine coverage eligibility.
- Develop and implement operational strategies to increase efficiency and reduce overhead costs.
- Negotiate contracts with suppliers to ensure the most competitive pricing.
- Develop and maintain positive working relationships with vendors and customers daily.
- Receive incoming calls from customers, assessed their needs and dispatch service technicians accordingly.
- Scheduled periodic maintenance for all customers & rental equipment, such as lubrication and tune-ups, to safeguard optimal performance.
- Create schedules for technicians to ensure efficient use of time.
- Organize and maintain records of customer requests, work orders and related documents.
- Resolved customer complaints regarding services rendered by technicians.
Education
High School Diploma - General
Irving Crown
Carpentersville, ILSkills
Excel Spreadsheet Management
Shipping & Receiving
Inventory Control
Warehouse Operations
Experienced Forklift Operator
Purchasing management
OSHA Compliance
Logistics
Customer care
Safety standards
Order picking and processing
Budget controls
Warranty claims processing
Cycle Counting
Languages
Fluent English
Fluent Spanish
Military Service
United States Army, United States, E-4
Timeline
Parts Manager | Service Dispatcher
Apex Material Handling Corporation
08.2005 - 11.2024
High School Diploma - General
Irving Crown