David Jones
Apple Valley,CA
Summary
Dynamic and results-driven professional with extensive experience at Amtrak National Railroad, excelling in customer service and team leadership. Proven ability to implement process improvements and manage inventory effectively. Skilled in health and safety regulations and staff motivation, enhancing service quality and guest satisfaction.
Overview
2026
2026
years of professional experience
Work History
Assistan Manager
Chilis's Bar and Grill
Carson, CA
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Assisted in inventory management, optimizing stock levels to reduce waste.
- Implemented promotional campaigns to enhance customer engagement and drive sales.
- Resolved customer complaints effectively, ensuring a positive dining experience.
- Collaborated with kitchen staff to streamline food preparation processes and improve turnaround times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Hyatt
Long Beach, CA
- Assisted in managing daily operations to enhance guest satisfaction and service quality.
- Collaborated with team members to ensure adherence to Hyatt's operational standards and policies.
- Analyzed guest feedback to identify areas for improvement and implement corrective actions.
- Coordinated scheduling and staffing to optimize workflow and maintain high service levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Service Attendant
Amtrak National Railroad
Los Angeles
11.2010 - 02.2026
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Managed inventory levels of supplies, ensuring timely availability for service needs.
- Implemented process improvements that streamlined workflow and reduced service delays.
- Resolved customer complaints promptly, enhancing overall service experience and retention.
- Answered guests' questions about menu items and helped make selections.
- Managed a team of service attendants, ensuring timely completion of tasks and optimal performance.
- Created food and beverage ordered while monitoring food waste
Education
GED -
La Puente High
La Puente, CASkills
- Health and safety regulations
- Food safety compliance
- Staff motivation
- Employee scheduling
Timeline
Lead Service Attendant
Amtrak National Railroad
11.2010 - 02.2026
Assistan Manager
Chilis's Bar and Grill
Assistant Manager
Hyatt
GED -
La Puente High