Open To Work
David Joseph
Palmetto,FL
Summary
Communications analyst recognized for exceptional productivity and efficient task execution. Specialized in data analysis, strategic communication planning, and digital content management. Proven ability in problem-solving, teamwork, and adaptability, ensuring effective implementation of internal and external communication strategies.
Overview
19
19
years of professional experience
Work History
Field Service Technician
Summit Broadband
10.2014 - Current
- Provided advanced technical support to field technicians and customers, efficiently resolving complex network and equipment issues.
- Resolved issues with Plume mesh Wi-Fi routers to maintain optimal performance for customers.
- Configure and manage static IP assignments; diagnose ONT and modem-related issues.
- Utilize Dalo Radius, Enghouse Networks, Adtran AOE, Putty, and CLI for diagnostics and provisioning.
- Managed and closed support tickets, maintaining high customer satisfaction and precise documentation.
- Supported customer enrollment activities, ensuring smooth service activation, account verification, and provisioning coordination.
Customer Account Executive
Comcast Cable Company
07.2007 - 07.2013
- Managed 70+ daily inbound calls for enrollment, service, sales, and billing inquiries, providing timely and accurate information to customers.
- Facilitated customer enrollment, service setup, upgrades, and account changes for cable and internet services, ensuring a seamless experience.
- Resolved customer service and equipment issues across cable, internet, and voice products.
- Utilized Advent and Cisco Systems tools to enhance enrollment accuracy and boost customer satisfaction.
Education
Some College (No Degree) - Information Security Analyst
CyberPro University
Sarasota, FLSkills
- Service setup and verification
- Network troubleshooting and management
- Technical support expertise
- Customer enrollment and activation
- ONTs handling
- Home networking solutions
- Daloradius expertise
- Enghouse proficiency
- Adtran knowledge
- Wi-Fi configuration
- Putty usage
- CLI skills
- Network software management
- Security tools expertise
- Problem resolution skills
- Service provisioning skills
- Documentation management
- Ticket escalation
- Technical writing
- Technical analysis proficiency
- Schematic interpretation skills
- Emergency response readiness
- Regulatory compliance knowledge
- Customer consulting
- Customer training
- Equipment maintenance
- Work order management skills
- Project management skills
- Teamwork coordination skills
- Software proficiency
- Communication proficiency
- Verbal and written communication skills
- Time management skills
- Accountability and work ethic commitment
- Positive attitude maintenance
- Training and mentoring capabilities
- Positive attitude maintenance
- Training and mentoring capabilities
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$52000/yr - $200000/yrTimeline
Field Service Technician
Summit Broadband
10.2014 - Current
Customer Account Executive
Comcast Cable Company
07.2007 - 07.2013
Some College (No Degree) - Information Security Analyst
CyberPro University