Microsoft Office
David Katzen
Orlando,FL
Overview
28
28
years of professional experience
Work History
Publix Deli Clerk
06.2023 - Current
- Assist customers with Deli Orders.
Technical Advisor , Business and Education
Apple, Inc.
10.2020 - 01.2023
- Main point of contact for businesses and schools with issues concerning deployment and supervision of Apple devices
- Assisted customers with a wide range of technical issues, including repairs for Apple devices, app malfunctions, and any issues with Apple School and Apple Business Manager
- Worked in a sales and customer support role to help enroll organizations into Apple Business and Apple School Manager.
iOS Senior Advisor
08.2015
- Responsibilities include assisting customers with Pages, Keynote, and Numbers, as well as Photos, iMovie, and Garage Band, on both iOS and Mac platforms
- Supported internal and external customers with iOS escalations from both T1 iOS and from other Apple departments.
Red Zone Specialist, Apple Retail
07.2012 - 07.2015
- Retail specialist tasked with educating customers about Apple hardware and software products
- Used consultative retail sales methods to drive in-store sales and help customers make the best buying decision, along with employing Apple Core values in all interactions.
Guest Services Coordinator
Loews Royal Pacific Resort
Orlando
06.2002 - 06.2012
- Responsible for directing and coordinating bellmen in a timely manner in order to meet guest needs
- Worked closely with bell captains and managers to ensure guest satisfaction
- Two-time Employee of the Month nominee
- Safety Committee Chairman 2010-2012.
Community Coordinator
The Resource Exchange / Cheyenne Village
Colorado Springs
06.1997 - 05.2002
- Responsible for a caseload of 65 individuals with developmental disabilities
- Ensured that individuals received state funding and that state and county agencies provided prescribed support services
- Submitted behavioral and statistical data to the interdisciplinary team and provided training to the service delivery team.
Social Services Assistant
Fern Park Development Center
Fern Park
11.1996 - 05.1997
Timeline
Publix Deli Clerk
06.2023 - Current
Technical Advisor , Business and Education
Apple, Inc.
10.2020 - 01.2023
iOS Senior Advisor
08.2015
Red Zone Specialist, Apple Retail
07.2012 - 07.2015
Guest Services Coordinator
Loews Royal Pacific Resort
06.2002 - 06.2012
Community Coordinator
The Resource Exchange / Cheyenne Village
06.1997 - 05.2002
Social Services Assistant
Fern Park Development Center
11.1996 - 05.1997
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Final Cut Pro
Skills
- Temperature Assessments
- Proper Waste Disposal
- Rotation Procedures
- Sales Expertise
- Food Sales and Promotion
- Work Area Maintenance
- Food Preparation and Safety
- Machinery Upkeep
- Preparing Food Items
- Stocking and Replenishing
- Customer Needs Assessment
- Ordering Procedures
- Proper Storage Procedures
- Food Safety Standards
- Data Entry
- Cleaning and Sanitizing
- Brand Promotion
- Performance Improvement
- Equipment Safety
- Verbal and Written Communication
- Cross-Selling Products and Services
- Weights and Measurements
- Inventory Oversight
- Hospitality and Accommodation
- Hospitality Service Expertise
- Deli Equipment Operation
- Product Stocking and Rotation
- Health and Safety Standards
- Product Sampling
- Stocking of Food Cases
- Product Recommendations
- Equipment Monitoring
- Interactive Communication Skills
- Cutting Techniques
- Customer Service
- Proper Food Handling
- Platter and Tray Preparation
- Displays and Showcases
- Equipment Use
- Food Production Processes
- Preventing Food Spoilage
- Workstation Setup and Breakdown
- Waste Management and Reduction
- Teamwork and Collaboration
- Daily Food Preparation
- Front of House Management
Languages
Hebrew
Intermediate (B1)