Summary
Overview
Work History
Education
Skills
Timeline
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David Kern

Tour Guide
New Orleans,La.

Summary

Dynamic tour guide with extensive experience at Mid-City Carriages, adept at delivering captivating historical narratives and fostering guest relations. Recognized for exceptional communication and effective storytelling, enhancing customer engagement and satisfaction. Developed unique tour routes, showcasing local culture while ensuring safety and comfort for diverse groups.

Overview

20
20
years of professional experience

Work History

Tour Guide/Carriage Driver

Mid-City Carriages
06.2012 - Current
  • Guided tours, ensuring safety protocols were followed while engaging participants with informative commentary.
  • Developed knowledge of historical facts and cultural significance relevant to tour locations for enhanced guest experiences.
  • Collected feedback from guests to identify areas for service improvement and enhance future tours.
  • Enhanced storytelling techniques to create memorable experiences that resonate with diverse audiences.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
  • Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
  • Operated carriage safely while adhering to all safety regulations and protocols.
  • Adapted quickly to various routes and schedules, demonstrating flexibility in operations.
  • Monitored passenger comfort and safety throughout the journey, ensuring a positive experience.
  • Complied with all city regulations regarding carriage operations, ensuring proper licensing and adherence to designated routes.
  • Maintained a high level of professionalism when interacting with clients, representing the company positively at all times.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Utilized knowledge of local history to create engaging narrations throughout tours, enhancing the overall experience for passengers.
  • Handled cash transactions accurately while collecting payment from customers after each ride.

Tour Guide/Carriage Driver

Royal Carriages
04.2005 - 06.2012
  • Led engaging historical and cultural tours, enhancing visitor experience through storytelling and local insights.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Operated horse-drawn carriages for transportation, ensuring passenger safety and comfort.
  • Navigated city routes efficiently, optimizing travel times while adhering to regulations.
  • Enhanced customer experience by providing informative and engaging carriage tours.
  • Demonstrated strong communication skills while addressing diverse groups of tourists during carriage rides.
  • Delivered passengers to destinations safely and on time.
  • Remained calm and poised in emergent situations.

Education

Bachelor of Arts - English Literature

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Public speaking
  • Presentation skills
  • Local history
  • Exceptional communication
  • Humor and wit
  • Guest relations
  • Customer engagement
  • Effective storytelling

Timeline

Tour Guide/Carriage Driver

Mid-City Carriages
06.2012 - Current

Tour Guide/Carriage Driver

Royal Carriages
04.2005 - 06.2012

Bachelor of Arts - English Literature

West Chester University of Pennsylvania

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David KernTour Guide