David Kerslake
Cleveland,SC
Summary
Results-oriented technical support specialist with a strong background in customer service and water treatment solutions. Skilled in troubleshooting complex issues and implementing effective strategies. Experienced in project management and billing systems, with a focus on enhancing team collaboration and delivering high-quality service.
Overview
25
25
years of professional experience
Work History
Sr. Technical Support
Fresh Water Systems
Mauldin, USA
10.2021 - Current
- Delivered technical support to customers via phone, email, and chat, ensuring prompt and professional responses to inquiries.
- Utilized diagnostic tools to identify and resolve technical issues effectively.
- Performed thorough assessments of water quality parameters to detect potential contaminants.
- Leveraging technical knowledge to design and implement water treatment solutions.
- Resolved diverse issues related to water treatment systems and pumps while addressing general inquiries about water quality.
- Processing purchase orders in addition to product sales and support.
- Applied troubleshooting techniques to identify and resolve customer issues efficiently, enhancing overall satisfaction.
Service Manager/Commercial and Residential Sales
Atlantic Filter Corporation
West Palm Beach, USA
05.2005 - 11.2020
- Designed and managed the installation of residential and commercial water treatment systems
- Managed daily service team and operations to ensure seamless service delivery
- Scheduled service calls and coordinated customer care, employee assignments, and fleet vehicle management
- Responded to 24/7 emergency line to address urgent customer needs
- Executed routine billing and invoicing tasks for accurate financial records.
Private Boat Captain
M/Y Islandquest
North Palm Beach, USA
04.2002 - 01.2005
- Organized SouthEast Florida and Bahamian nautical trips for private family, ensuring seamless and enjoyable experiences.
- Coordinated scheduling and logistics for Harbour Master, enhancing operational efficiency.
- Navigated vessels through various waterways ensuring safe travel.
- Managed onboard safety protocols and emergency procedures for crew and guests.
- Oversaw vessel maintenance and repairs to ensure optimal performance.
Assistant to Harbour Master
North Palm Beach Marina
North Palm Beach, USA
09.2001 - 04.2002
- Supported Harbour Master in daily marina operations and delivered customer service.
- Handled ship store sales, managed vessel fueling, and performed marina maintenance.
Education
High School Diploma - 2 + years of College Courses
Skills
- Technical support and troubleshooting
- Remote assistance expertise
- Billing systems expertise
- SalesPad knowledge
- Dialpad proficiency
- Microsoft Office
- Asana project management
- Slack collaboration
- Customer service
- Team leadership
- Effective communication
- CPR and first aid certification
- AED trained
- NRA range safety officer certification
References
- Johnathan Nuckolls, Sr. AI Solutions Consultant, (864) 360-8051, jnuckolls@onestreamsoftware.com
- Jamie Wakem, President/CEO, 561-683-0100, jwakem@atlanticfilter.com
- Amanda Moore, Vice President, 561-683-0100, amoore@atlanticfilter.com
- Jason Silverman, Manager at Sara Bay Marina, 941-373-5790, jason.silverman76@gmail.com
Timeline
Sr. Technical Support
Fresh Water Systems
10.2021 - Current
Service Manager/Commercial and Residential Sales
Atlantic Filter Corporation
05.2005 - 11.2020
Private Boat Captain
M/Y Islandquest
04.2002 - 01.2005
Assistant to Harbour Master
North Palm Beach Marina
09.2001 - 04.2002