David Kester

• Applied company safety policies consistently when performing daily tasks.
• Trouble shooting cable tv and internet networking by signs shown on a Veex diagnostics meter. Which allows field technicians to see radio frequencies on coax. Scans at key points would determine signal loss of receive and transmit levels or upstream downstream. If the digital converter box or cable modem are not within parameters, adjustments would need to be made. Some adjustments involve replacement of coax lines, coax connectors, splitters, digital converters, cable modem, and wifi routers. Another tool that is used in the daily work is a program developed to track signal levels for the last 30 days.
• Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
• Performed installation of cabling and equipment for data and video transport to customer including high speed internet and high definition streaming.
• Selected to mentor new field technicians to enhance their training, knowledge and skill level, improving customer satisfaction and reducing average time to repair. Performed technician mentoring as a Field Tech 2, typically performed by Field Tech 4.
• Passed fiber technician course. Allowing for installation of fiber optic cable to a customers home. From that point the cable would run into the back of the modem. A ethernet splice would be made to run into a router to central location of home so wifi signal could be carried out.

• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Supervised monetary transactions and changes while coordinating logistics to verify service dates.
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Documented conversations with customers to track requests, problems and solutions.

• Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
• Answered customer emails and telephone requests for information.
• Gave detailed information regarding operation of standard and optional vehicle features.
• Responded to inquiries from potential customers via email and telephone.
• Educated customers on vehicle capabilities, driving improved sales and customer satisfaction.
• Provided outstanding customer service for sales support and service needs.

Duties involved helping customers get into the vehicle that fit their needs. Either by leasing or purchasing. Also rearranged and stock vehicles. Some cases did errand runs.

Developed skills to properly service all makes and models of dumps, tippers, walkers, flatbeds, and tankers.

Responsibilities ranged from welding, wiring, air controls, suspension work, and all that would require the trailer to be road worthy. Spent little time as an inside sales rep.

Performed quality control inspections on labeling systems, inspecting for defects prior to shipment.

Completed delivery and setup of appliances, ensuring proper operation and evaluating customers needs.