Anthone Taylor
Huber Heights
Summary
A committed technical professional with wealth of experience in maintaining and repairing advanced equipment. Known for delivering high-quality technical support and consistently improving operational efficiency. Focused on team collaboration, achieving results, and adapting to changing needs. Skills include diagnostics, problem-solving, and effective communication.
Overview
10
10
years of professional experience
Work History
Field Technician V
Charter Spectrum Communications
08.2017 - Current
- Diagnosed and repaired equipment issues in field environments, ensuring operational efficiency.
- Collaborated with cross-functional teams to implement service solutions and improve customer satisfaction.
- Conducted routine maintenance and inspections on various systems, adhering to safety protocols.
- Trained junior technicians on equipment handling and troubleshooting techniques, enhancing team capabilities.
Agent
Teleperformance
05.2016 - 06.2017
- Assisted customers with many issues such as billing, account review, device troubleshooting, and fraud.
- Responsible for handling secure sensitive personal information properly and professionally.
- Responsible for using various computer billing systems and tools to resolve all customers’ issues.
- Managed customer inquiries through multiple channels, ensuring prompt and effective resolution.
- Trained new agents on company policies, enhancing team performance and service quality.
Grounds Keeper
University at Buffalo
06.2015 - 08.2015
- Operated machinery to mulch, remove, and dump debris in order to maintain the appearance of the campus
- Responsible for Disposal of trash and waste to ensure the quality of health
- Maintained lawn care to ensure it stay presentable
- Supervisor: Dave (716)597-9313
Education
Bachelor of Arts - Sociology
University at Buffalo
Buffalo, NY09.2015
Diploma - undefined
Wayne High School
Huber Heights, OH05.2011
Skills
- Understands the value of good teamwork
- Competitive Drive
- Coachable and quick learner
- Ability to work well under pressure
- Great sense of discipline
- Self-motivated
- Understanding the importance of time management
- Field operations
- Workplace safety
- Professional communication
- Data collection
Timeline
Field Technician V
Charter Spectrum Communications
08.2017 - Current
Agent
Teleperformance
05.2016 - 06.2017
Grounds Keeper
University at Buffalo
06.2015 - 08.2015
Diploma - undefined
Wayne High School
Bachelor of Arts - Sociology
University at Buffalo
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