Jakob Bonnar
Field Technician V
Perris,CA
Summary
Experienced Field Technician with 7+ years of customer-facing experience in technical environments. Skilled at building customer relationships, identifying needs, and providing solutions that improve customer satisfaction. Strong communication and problem-solving abilities with a proven track record of delivering excellent service. Looking to leverage my technical knowledge and customer service experience to succeed in an Inside Sales Representative role.
Overview
11
11
years of professional experience
Work History
Field Technician V
Charter Communications (Spectrum)
07.2018 - Current
- Demonstrated strong consultative skills by translating complex technical information into clear, customer-friendly recommendations.
- Maintain and repair Wi-Fi and fiber network infrastructure, ensuring service continuity from OSP to customer premises.
- Conduct field installations and perform diagnostic testing on coaxial/fiber cables, routers, switches, and wireless access points.
- Assist with identifying and resolving signal leakage and service degradation issues in compliance with safety and technical standards.
- Perform day-to-day network maintenance and repairs to support continuous service availability.
- Maintain thorough and accurate field service documentation and system records.
- Consistently delivered positive customer experiences by actively listening to concerns, identifying needs, and recommending effective solutions.
- Earned customer trust through professionalism, technical expertise, and a commitment to resolving issues on the first visit whenever possible.
Landscape Improvement
Andre Landscaping
05.2018 - 07.2018
- Re-Constructing Slopes
Shift Leader
Five Guys
08.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Guest Advisor
GameStop
08.2016 - 06.2017
- Collaborated with management to develop targeted promotions that drove sales growth and customer engagement.
Warehouse Worker
MTA Distributing
03.2015 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
Skills
Teamwork and collaboration
Fiber, Coax, Copper Network Testing
Organizational skills
Materials management
Technical analysis
Adaptability
Telecommunications infrastructure
Friendly, positive attitude
Timeline
Field Technician V
Charter Communications (Spectrum)
07.2018 - Current
Landscape Improvement
Andre Landscaping
05.2018 - 07.2018
Shift Leader
Five Guys
08.2016 - 04.2018
Guest Advisor
GameStop
08.2016 - 06.2017
Warehouse Worker
MTA Distributing
03.2015 - 06.2016