Energetic professional with the ability to solve a wide range of difficult problems of diverse scope, and complexity, where analysis and evaluation of various outcomes require coordination across multiple teams. Ability to manage an entire product line in a global market. Technical Expert in the evaluation of high value components in Aerospace, Oil and Gas, and Fiber Optic industries. Adept at conducting detailed Root Cause Analysis investigations. United States Navy Veteran extensively trained in the areas of Electronic Warfare and Aviation.
Overview
20
20
years of professional experience
Work History
Head of Sales North America
Kistler Instruments Corp.
01.2022 - 01.2024
Developed and executed strategic plans to achieve sales targets and expand customer base, resulting in 300% increase over previous year’s revenue.
Built strong customer relationships, managed a team of sales representatives, monitored sales performance, and provided regular reports to the executive team.
Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales processes.
Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
Established a robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
Analyzed market trends to identify new opportunities for business expansion and growth.
Expanded market share with targeted sales initiatives and strategic partnerships.
Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
Mentored junior sales staff, fostering professional growth and contributing to overall team success.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Trained and coached sales team members on best practices for customer service and sales techniques.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Senior Product Manager
Kistler Instruments Corp.
01.2015 - 01.2022
Led Acceleration products from inception to market launch, managed international custom product requests, set product pricing, provided sales forecasting, and supported sales centers worldwide.
Increased product adoption by identifying customer needs and developing innovative product features.
Mentored junior Product Managers in effective project management techniques and industry best practices.
Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Led cross-functional teams for successful product launches, resulting in increased market share.
Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
Consulted with product development teams to enhance products based on customer interest data.
Created production operating plans with concrete goals and clear timelines to predict manufacturing output.
Increased new client acquisition through targeted initiatives.
Coordinated landing page efforts to increase conversion rates.
Oversaw product design and roadmap and coordinated aspects of development and rollout.
Quality Specialist
Weatherford International Ltd.
01.2010 - 02.2015
Assisted in implementing a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
Streamlined incoming inspection processes by developing standardized criteria for evaluating raw materials prior to use in manufacturing operations.
Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collected and analyzed data to measure effectiveness of quality control processes.
Quality Inspector / Auditor
PCB Piezotronics Inc.
01.2004 - 01.2010
Ensured compliance with standards for machined parts, performed ISO internal audits, and was recognized by Moog Inc as the only individual authorized to inspect critical components.
Inspected outbound shipments and conducted random sampling of product quality.
Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Collaborated closely with operations managers to address any quality concerns arising during production runs.
Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
Education
Bachelor of Science - Electrical Engineering
United States Navy
Pensacola, FL
1989
Skills
Military Standards
ISO Standards
Key Account Management
Aerospace / Aviation
Sensor Technologies
International Business
Professional Highlights
Set latest sales records twice in a 6-month period for largest orders received.
Tripled annual revenue in my first full year as Head of Sales of North America.
In 2017 beat annual sales target by over two million dollars as Kistler Acceleration Product Manager.
Responsible for the development, sale, marketing, and forecasting of a global product line with an annual revenue of eighteen million dollars.
Developed and implemented a Source Inspection program that saved over 500,000 dollars in non-conformances, while simultaneously increasing on time delivery.
Established control standards for complex fiber optic receiver test stations that revealed inconsistencies in test data, resulting in the salvage of over two million dollars of 10 gb receivers.
Upon completion of the U.S. Navy’s Advanced Electronics curriculum was selected to become staff and teach Advanced Electronics.
Timeline
Head of Sales North America
Kistler Instruments Corp.
01.2022 - 01.2024
Senior Product Manager
Kistler Instruments Corp.
01.2015 - 01.2022
Quality Specialist
Weatherford International Ltd.
01.2010 - 02.2015
Quality Inspector / Auditor
PCB Piezotronics Inc.
01.2004 - 01.2010
Bachelor of Science - Electrical Engineering
United States Navy
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