David Labby
Novi
Summary
Dynamic Telephony System Engineer with a proven track record at Guardian Alarm Company, excelling in troubleshooting and system engineering. Expert in optimizing Avaya Aura systems, enhancing call routing, and auditing carrier bills to identify errors. Strong technical support skills complemented by effective communication, ensuring seamless operations and improved agent performance.
Overview
48
48
years of professional experience
Work History
Telephony System Engineer
Guardian Alarm Company
01.1978 - 11.2025
Administered Avaya Aura Telephone System
- made moves/adds/changes as personnel came and went
- performed call routing changes as needed
- audited call accounting reports to show agent performance
- handled phone carrier problems
- audited carrier phone bills to find billing errors
- handled RespOrg and LOA forms during company acquisitions
- previously trained on Avaya Definity, Mitel, Digium and others
Education
No Degree -
Oakland Community College
Farmington Hills, MISkills
- Troubleshooting
- Hardware and software installation
- System engineering
- Technical support
Accomplishments
I also have a very strong electrical background. In my previous position, I was responsible for maintaining our UPS and generator systems to ensure 100% uptime.
Timeline
Telephony System Engineer
Guardian Alarm Company
01.1978 - 11.2025
No Degree -
Oakland Community College