Edward Adams
Vinton,VA
Summary
Experienced telecommunications specialist with 26 years in managing system configurations and troubleshooting video network issues. Focused on enhancing service quality and reliability, with a strong track record of analyzing and resolving network challenges. Collaborates effectively with cross-functional teams to drive operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Video System Engineer II/Control System Admin
COX COMMUNICATIONS/Spectrum
Roanoke, VA
05.2000 - Current
- Managed system configurations to enhance performance of telecommunications infrastructure and services.
- Monitored system performance to ensure optimal functionality and reliability.
- Collaborated with cross-functional teams to troubleshoot network issues effectively.
- Provided technical support to internal teams and external clients, resolving issues to maintain service quality.
- Performed testing to determine functionality or optimization.
- Delivered projects on time and within budget, ensuring alignment with stakeholder expectations.
- MONITOR AND MAINTAIN CONTROL OF ALL NETWORK ELEMENTS
- Identify, analyze and troubleshoot alarms reported by various monitoring system tools to identify the exact cause and location of a network failure.
- Log, track, and manage all planned and unplanned repairs performed on the network.
- Generate and manage trouble tickets and verify ticket accuracy.
- PRO-ACTIVE ACTION AGAINST NETWORK ELEMENTS
- Use analytical skills and system knowledge of monitoring hardware to detect and troubleshoot IPTV issues, Ad insertion issues andcommunicating equipment.
- Perform routine checks with various tools to determine potential performance problems.
- Assist with other team groups to complete the work for video to give the best customer experience.
- OPERATIONAL EFFICIENCY
- Track and perform analysis on the reporting network elements
- Track outage conditions in equipment to insure timely resolution and service restoration
- Document network incidents/conditions in appropriate tracking systems
- Able to complete Maintenance work and troubleshoot the video platform across several systems along with IPTV work with Comcast.
- CUSTOMER SERVICE
- Send notifications to appropriate personnel on the status of outages and other customer impacting events
- Coordinate events with various departments to resolve customer issues.
Education
Associate of Applied Science - Cisco CCNA Networking Certificate
VIRGINIA WESTERN COMMUNITY COLLEGE
Roanoke, VA05-2009
Skills
- Able to configure DAC, ApexNE's, DCM
- IPTV optimization
- Troubleshooting
- Analytical and problem-solving experience in Network Applications
- Extensive computer software and hardware knowledge
- Worked with Linux installing new OS such as Rocky and configuring and editing files with Linux VI
- Able to maintain Tectronix's, Radd's
- Documentation creation, maintenance and Report generation
- Customer Service experience with diverse clientele
- Administrative Office Support Skills including preparation of written correspondence
- Communication skills
Affiliations
- Run Sound Board and Video(Livestream and propresenter for Local Church -Lighthouse Bible Church
Timeline
Video System Engineer II/Control System Admin
COX COMMUNICATIONS/Spectrum
05.2000 - Current
Associate of Applied Science - Cisco CCNA Networking Certificate
VIRGINIA WESTERN COMMUNITY COLLEGE