Oversaw daily branch operations to maximize performance and efficiency.
- Coordinated staff scheduling and training programs for new hires to enhance team readiness.
- Conducted color matching projects for customers and trained employees on X-Rite color systems.
- Facilitated customer training on ink formulation software and Color Cert quality software.
- Maintained inventory management to ensure stock levels met customer demands.
- Implemented continuous improvement strategies to enhance operational effectiveness.
- Conducted regular performance reviews for all branch employees.
- Collaborated cross-functionally to establish branch goals aligned with company objectives.
- Assisted other branches during peak periods and special projects.
- Assisted outside sales force in addressing customer technical service needs.