David La Rosa
MIAMI,FL
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learning new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Front Desk Supervisor
KWPMC
MIAMI, FL
11.2022 - Current
- Supervised front desk operations, facilitating efficient guest check-in and check-out processes.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Trained new front desk employees on procedures
- Assisted general manager while managing front desk responsibilities from December 2025 to March 2026.
- Monitored lobby areas for cleanliness and organized materials for guests.
- Monitored building security by conducting regular patrols to ensure safety.
- Supported general manager with QuickBooks, Excel, and invoice processing, while coordinating communication with owners regarding late bills and special assessments.
- Writing work orders and incident reports
Security/concierge
Towerhouse
MIAMI, FL
08.2017 - 11.2022
- Monitored building security and ensured safety protocols were followed consistently.
- Greeted residents and guests with professionalism and courtesy at all times.
- Conducted regular patrols of the premises to identify potential security issues.
- Managed access control for residents, visitors, and vendors entering the building.
- Responded promptly to alarms and emergency situations as they arose.
- Collaborated with law enforcement during investigations as needed for incidents.
- Inspected buildings for any suspicious activity or unauthorized persons.
Education
Miami Killian Senior High School
Miami, FLSkills
- Guest relations
- Staff training
- Incident reporting
- Front desk operations
- QuickBooks proficiency
- Customer service
- Security monitoring
- Emergency response
- Conflict resolution
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Customer service management
- Hospitality services
- Team building
- Concierge support
- System updates
- Listening skills
- Problem-solving skills
- Task delegation
- Staff training and development
- Effective planning
Languages
English
Full Professional
A1
Spanish
Professional
A1
Timeline
Front Desk Supervisor
KWPMC
11.2022 - Current
Security/concierge
Towerhouse
08.2017 - 11.2022
Miami Killian Senior High School