David Lee
Dayton,TN
Summary
With a proven track record at TTEC and PYE NISSAN, I excel in inventory control and client relationship management, significantly enhancing operational efficiency and customer satisfaction. Leveraging Salesforce proficiency and a knack for lead generation, I've consistently expanded customer bases and streamlined parts management processes, demonstrating exceptional service excellence and project oversight.
Overview
14
14
years of professional experience
Work History
Nissan DPIC Agent
TTEC
07.2023 - Current
- Taking calls remotely from Nissan dealerships
- Researching part information and availability
- Tracking superseded numbers to guarantee the correct part is ordered
- Relaying backorder status and current release date
- Using all the resources available developed an accurate and timely resolution to all dealer issues
Outside Parts Sales
Fitzgerald Truck & Trailer
Crossville, TN
01.2023 - 06.2023
- Build relationships and a book of business by calling on and visiting different independent and fleet shops to advise, update current sales items and every day needs of the shop
- Demonstrating new and current parts, answering any questions or concerns for parts and the service department
- Asking for the sale
- Creating value in the company, our employees, the delivery, accuracy of the order and service department
Production Manager
The Bodyshop at Long
Chattanooga, TN
07.2021 - 01.2023
- Checking in of dropped off vehicles with pictures and coordinating order to be repaired, checking repair parts for accuracy as per estimate
- Dispatch the work for the day
- Manage the flow of work through the shop
- Monitored the repair process while closely going through the estimate
- Inspect completed repairs for quality and accuracy of customer vehicles
- Test drive when needed
- Reinspected after clean up for paint match and fit of new parts
Parts Specialist
Don Ledford
Cleveland, TN
03.2020 - 07.2021
- Direct contact with technicians for accurate part request
- Worked with phone and walk up customer orders and invoiced parts
- Placed daily orders and received parts for inventory daily
- Maintained accurate inventory
- Monitored all warranty and core returns
Outside Sales
Worldwide equipment
Chattanooga, TN
08.2015 - 03.2020
- Build a book of business by creating value in the employer, the accuracy of parts ordered & delivered, our service department and body shop
- Visit current customers to promote current sales items and secure needed parts orders for vehicles in the shop and asking for the sale
- Prospecting for customers to promote Worldwide equipment as their new parts supplier
PARTS MANAGER
PYE ACURA
Chattanooga, TN
09.2013 - 08.2015
- Followed all proven procedures that allowed for a successful parts department at Nissan
- This is the second parts department I have managed for Mr
- Pye
- All duties of a manager, allowing for efficient delivery of parts to technicians
- Built up and maintained new and current customer base of retail and wholesale clients
- Maintained accurate inventory
- Monitored all warranty and core returns
PARTS MANAGER
PYE NISSAN
Dalton, GA
10.2012 - 09.2013
- All duties of a manager, allowing for efficient delivery of parts to technicians
- Built up and maintained new and current customer base of retail and wholesale clients
- Maintained accurate inventory
- Monitored all warranty and core returns
PARTS ASSOCIATE
CROWN CHRYSLER JEEP DODGE
Chattanooga, TN
03.2011 - 09.2012
- Build relationships with wholesale and retail customer base to increase sales by asking for the sale
- Verified the correct part for retail, wholesale, and shop technicians to insure vehicles returned in a timely manner to owner
- Received parts from inbound shipments and prepare parts for outgoing shipments
- Helped to maintain an accurate inventory count
- Provided excellent customer service to all walk up, phone in and service drive customers
Education
High school or equivalent -
Soddy Daisy High School
01.1988
Skills
- Inventory Control
- Client Relationship Management
- Salesforce Proficiency
- Project Oversight
- Service Excellence
- Lead Generation Calls
Additional Information - Early Work History
Early in my work history I worked manufacturing jobs for about 5 years at a bakery, packaging ice cream cones. Also at a golf cart manufacturer, assembling golf carts and driving a fork lift.
Personal Information
Authorized To Work: US
Timeline
Nissan DPIC Agent
TTEC
07.2023 - Current
Outside Parts Sales
Fitzgerald Truck & Trailer
01.2023 - 06.2023
Production Manager
The Bodyshop at Long
07.2021 - 01.2023
Parts Specialist
Don Ledford
03.2020 - 07.2021
Outside Sales
Worldwide equipment
08.2015 - 03.2020
PARTS MANAGER
PYE ACURA
09.2013 - 08.2015
PARTS MANAGER
PYE NISSAN
10.2012 - 09.2013
PARTS ASSOCIATE
CROWN CHRYSLER JEEP DODGE
03.2011 - 09.2012
High school or equivalent -
Soddy Daisy High School
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