Amadeus
David Lehman
Customer Support/Travel
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Senior Travel Consultant
Maritz Travel
01.2024 - 04.2024
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Used Sabre to create and update client electronic records.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
Tech Expert
T-Mobile
01.2022 - 01.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Southwest Airlines
06.1995 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Communications
Oklahoma City Community College
Oklahoma City, OKSkills
Technical support expertise
Expertise in Travel Systems
Expertise in crisis intervention
Customer support
Software
Workday
GDS
Microsoft Office
Timeline
Senior Travel Consultant
Maritz Travel
01.2024 - 04.2024
Tech Expert
T-Mobile
01.2022 - 01.2024
Customer Service Representative
Southwest Airlines
06.1995 - 01.2022
No Degree - Communications
Oklahoma City Community College