Amadeus
David Lehman
Customer Support/Travel
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Senior Travel Consultant
Maritz Travel
01.2024 - 04.2024
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Used Sabre to create and update client electronic records.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
Tech Expert
T-Mobile
01.2022 - 01.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Southwest Airlines
06.1995 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Communications
Oklahoma City Community College
Oklahoma City, OKSkills
Technical support expertise
Software
Workday
GDS
Microsoft Office
Timeline
Senior Travel Consultant
Maritz Travel
01.2024 - 04.2024
Tech Expert
T-Mobile
01.2022 - 01.2024
Customer Service Representative
Southwest Airlines
06.1995 - 01.2022
No Degree - Communications
Oklahoma City Community College