Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

David Lehman

Customer Support/Travel
Oklahoma City,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Senior Travel Consultant

Maritz Travel
01.2024 - 04.2024
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
  • Used Sabre to create and update client electronic records.
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.

Tech Expert

T-Mobile
01.2022 - 01.2024
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Representative

Southwest Airlines
06.1995 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

No Degree - Communications

Oklahoma City Community College
Oklahoma City, OK

Skills

Technical support expertise

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Software

Amadeus

Workday

GDS

Microsoft Office

Timeline

Senior Travel Consultant

Maritz Travel
01.2024 - 04.2024

Tech Expert

T-Mobile
01.2022 - 01.2024

Customer Service Representative

Southwest Airlines
06.1995 - 01.2022

No Degree - Communications

Oklahoma City Community College

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David LehmanCustomer Support/Travel