Teresa Alspach

• Handled 50+ inbound calls daily.
• Delivering Exceptional Customer Service while managing travel related issues effectively.
• Provided expert travel advice to clients for personalized itineraries.
• Educated clients on travel policies, regulations, and best practices.
• Liaised with airlines and hotels regarding special requests from customers.
• Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
• Advised clients on insurance policies and other travel related services.
• Processed payments from customers using credit cards.
• Resolved customer complaints in a timely manner.
• Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
• Ensured that all bookings were accurately entered into the system and invoiced correctly.
• Corresponded with airline employees to verify accuracy of advertised rates and inquire as to availability of fares lower than publicly advertised.
• Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
• Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
• Optimized client travel economy using Sabre Travel Network to locate best value reservations.
• Managed online booking systems for airline tickets and hotel reservations.
• Monitored changes in rules and regulations concerning international travel and visas.
• Modified existing tickets and reservations to provide clients flexibility in travel while advising on penalties and cancellation fees to find optimal solutions within company policies.
• Utilized GDS systems efficiently for booking and confirming travel plans.
• Researched and booked flights, hotels, and transportation for clients.
• Coordinated domestic and international travel accommodations, ensuring operational efficiency in managing airfare, hotel bookings, and rental car reservations.
• Adapted quickly to New Travel programs as they were introduced, maintaining proficiency and minimizing downtime.
• Utilized multiple booking systems, including Sabre Red, Worldspan, Onesource, and Maui, to complete and modify reservations accurately.
• Followed up promptly on client concerns and requests, achieving first-call resolution to enhance client experience.
• Completed professional training programs focused on Luxury Hotel Brands and High-end travel destinations.

• Provided exceptional customer support to Ohio residents through incoming phone calls.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Provided prompt and friendly assistance to customers with everyday inquiries and service issues.
• Assisted clients with inquiries regarding state licensing renewal programs and services, ensuring accurate information and timely resolution.
• Collaborated with team members to promptly resolve complex customer issues, enhancing overall customer satisfaction.
• Investigated customer complaints regarding product quality or service rendered.
• Educated customers on navigating online resources and state services, improving their ability to access needed information.
• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Documented customer correspondence in CRM to track requests, problems, and solutions.
• Recorded all customer interactions into the database system accurately and completely.

• Delivered outstanding customer support via incoming calls from various client accounts throughout Ohio.
• Ensured accuracy and timely resolution of work orders and service requests, enhancing client satisfaction.
• Resolved issues by providing accurate information and guidance to clients.
• Identified and promptly addressed customer concerns, improving overall service quality.
• Collaborated with team members to enhance customer support processes.

● Provided personalized assistance tailored to individual customer

needs, maintaining a positive and solution-oriented approach.

professionalism and empathy to enhance customer satisfaction.