David Lepe
Summary
Client-focused help desk technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Eager to contribute to team success through problem-solving, attention to detail and excellent organizational skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Lacrosse Unlimited
01.2018 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Sales Associate
Bath & Body Works
10.2018 - 01.2020
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Cyber Security
California Institute of Arts & Technology
San Diego, CA06.2026
High School Diploma -
Mira Mesa High School
San Diego, CASkills
- Software Installation
- Ticket management
- Network Connectivity
- Customer Service
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Time management abilities
- Analytical Thinking
- ITF Certified
Relevant Skills
- Practiced troubleshooter with excellent diagnostics and repair abilities.
- Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
- Knowledge of network administration, backup, security management, email systems and applications support.
Timeline
Sales Associate
Bath & Body Works
10.2018 - 01.2020
Store Manager
Lacrosse Unlimited
01.2018 - 10.2023
No Degree - Cyber Security
California Institute of Arts & Technology
High School Diploma -
Mira Mesa High School
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