Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Socorro

Katy,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Store Manager

Bahama Mama Smokeshop
Katy, TX
05.2023 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Server

Ambriza
Katy, TX
06.2022 - 05.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Business Owner

Myself
Santiago De Chile, Region Metropolitana
03.2019 - 04.2022
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Education

High School Diploma -

Fray Martin De Porres
Coro,Edo Falcon, Venezuela
09-2016

Skills

  • Payroll Management
  • Hardware Configuration
  • Software Installation
  • System Upgrades
  • Server installations
  • Advanced troubleshooting
  • Technical Analysis
  • Supply Ordering
  • Employee Training
  • Operations Management
  • POS Systems

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Store Manager

Bahama Mama Smokeshop
05.2023 - Current

Server

Ambriza
06.2022 - 05.2023

Business Owner

Myself
03.2019 - 04.2022

High School Diploma -

Fray Martin De Porres

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Nelson Socorro