David Liddell
St Louis,MO
Summary
Accomplished Operations Supervisor and Manager with expertise in leveraging fundamental engineering concepts to enhance operational efficiency and support material handling automation. Adept at analyzing operational data, identifying performance improvement opportunities, and implementing technology systems to meet business objectives. Skilled in supporting and integrating specific sortation systems, designing specifications, and managing sortation systems. Proven ability to optimize workflow, ensure compliance, and drive strategic process improvements while effectively managing crisis situations. Proficient in Microsoft Office and known for strong analytical, communication, and project management skills.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
FedEx
12.2023 - Current
- Performance Analysis and Reporting: Conducted detailed research and analysis on station service performance, generating comprehensive reports for the SRM. Identified key metrics and trends to improve operational efficiency and service delivery.
- Hiring and Talent Acquisition: Managed the end-to-end facility hiring process. Implemented and executed the Hire Ahead program for the pilot facility, successfully forecasting and fulfilling staffing needs to meet operational demands.
- Audit and Compliance: Conducted thorough audits of CSM and BCSA testing and processes, ensuring adherence to corporate standards and regulatory requirements. Identified areas for process improvement and compliance enhancement, leading to increased operational integrity and effectiveness.
- Process Improvement: Recommended and implemented strategic changes based on audit findings to optimize testing protocols and operational procedures, contributing to the overall efficiency of the station.
Operations Manager
FedEx
04.2021 - 12.2023
- Package Movement Management: Supervised and coordinated the movement of packages across the facility, ensuring efficient processing, sorting, and loading. Maintained a high level of accuracy in package handling to meet operational deadlines and quality standards.
- Operational Monitoring: Utilized advanced computer systems and software applications to meticulously oversee package sorting operations. Ensured adherence to performance metrics and optimized workflow to maximize efficiency.
- Crisis Management: Effectively managed crisis situations with rapid, decisive action to minimize operational disruptions and maintain a safe working environment. Implemented contingency plans to address and resolve unexpected issues swiftly.
- Reporting and Documentation: Accurately reported and documented key operational metrics throughout sorting hours. Maintained detailed records of package movement, incidents, and performance statistics. Generated comprehensive reports to support operational analysis and decision-making.
Education
Bachelor of Science - Finance & Management
University of Missouri - St Louis
St Louis, MO12.2024
Skills
- Software Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and various web-based applications
- Communication: Strong verbal and written communication skills for interacting with all levels of management
- Presentation Skills: Experienced in facilitating training sessions and delivering informational presentations to diverse groups and individuals
- Time Management: Effective time management, organizational, and multitasking skills, adept at handling multiple tasks and changing priorities in a fast-paced environment
- Attention to Detail: High attention to detail and accuracy, crucial for achieving daily assignments and operational goals
- Analytical Ability: Proficient in analyzing data, reviewing processes, and making well-informed recommendations for improvement
Timeline
Operations Supervisor
FedEx
12.2023 - Current
Operations Manager
FedEx
04.2021 - 12.2023
Bachelor of Science - Finance & Management
University of Missouri - St Louis