Summary
Overview
Work History
Education
Skills
Timeline
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DAVID Litchke

Calumet,MN

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills, previously at Wal Mart. Successfully mentored teams, enhancing customer satisfaction and onboarding efficiency. Demonstrated attention to detail in maintaining quality controls and fostering collaboration, while effectively utilizing CRM software to drive sales growth and improve service delivery.

Overview

9
9
years of professional experience

Work History

Commercial Cleaner

Class Act Cleaning
04.2024 - Current
  • Operated cleaning equipment, ensuring thorough sanitation of commercial spaces.
  • Implemented efficient cleaning routines to enhance workplace hygiene standards.
  • Collaborated with team members to maintain inventory of cleaning supplies and tools.
  • Conducted regular inspections to identify maintenance needs and ensure cleanliness compliance.
  • Resolved client concerns by addressing specific cleaning issues promptly and efficiently.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Front End Team Leader

Wal Mart
03.2018 - 2024
  • Mentored junior developers, fostering skill development and knowledge sharing within the team.
  • Assisted customers with inquiries, providing effective solutions and enhancing satisfaction.
  • Supervised team of customer service representatives, ensuring adherence to quality standards and best practices.
  • Developed training materials that improved onboarding efficiency for new staff members.
  • Conducted regular performance reviews, providing constructive feedback to foster professional growth among team members.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.

Inbound/Outbound Sales Representative

Arrowhead Promotions
12.2016 - 11.2017
  • Conducted outbound calls to generate leads and promote product offerings.
  • Developed and maintained relationships with prospective clients through effective communication.
  • Utilized CRM software to track sales activities and manage customer interactions efficiently.
  • Collaborated with team members to strategize on improving outreach techniques and messaging.
  • Analyzed customer feedback to identify areas for improving service delivery and sales tactics.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Facilitated cross-departmental collaboration to address complex customer needs more effectively.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Education

No Degree - Multimedia

Minnesota North Community College
Hibbing, MN
08-2004

General Studies

Greenway
Coleraine
05-1994

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Equipment safety
  • Safety-conscious mindset
  • Quality controls
  • Problem-solving capacity

Timeline

Commercial Cleaner

Class Act Cleaning
04.2024 - Current

Front End Team Leader

Wal Mart
03.2018 - 2024

Inbound/Outbound Sales Representative

Arrowhead Promotions
12.2016 - 11.2017

No Degree - Multimedia

Minnesota North Community College

General Studies

Greenway

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DAVID Litchke