DAVID LONG
DALLAS,TEXAS
Summary
Detail-oriented Information Technology graduate with a Minor in Business, showcasing expertise in project coordination and customer relations. Proven track record in managing event operations, enhancing guest satisfaction, and collaborating effectively across teams. Dedicated to continuous improvement and delivering high-quality service to meet organizational goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Event Operations Associate
Rhino Sports and Entertainment
Dallas, TX
09.2025 - Current
- Delivered exceptional guest service by assisting attendees with seat location, venue navigation, and lost-and-found inquiries, contributing to overall event enjoyment.
- Resolved customer concerns and conflicts professionally, ensuring positive event experiences and fostering a welcoming atmosphere.
- Coordinated with team members and venue staff to streamline event operations and improve guest satisfaction.
- Participate in pre-event team briefings and huddles to discuss operational updates, address challenges, and coordinate service strategies.
- Assisted with crowd management during events to ensure safety and compliance. while maintaining safety and compliance with venue policies and procedures.
- Manage patron admission by scanning tickets and verifying event access credentials.
Substitute Teacher (Part-Time)
Rhino Sports and Entertainment
Dallas, TX
12.2024 - Current
- Foster a positive and inclusive learning environment while encouraging student participation and academic success.
- Implement lesson plans and instructional activities provided by the classroom teacher to ensure continuity of learning.
- Managed classroom environments by maintaining structure, engaging students, and fostering positive behavior.
- Supported and guided students, promoting respect and accountability to enhance their academic experience.
- Utilize strong communication and problem-solving skills to address classroom challenges and maintain productive learning environments.
- Collaborated with school staff and administrators to uphold school policies and ensure student safety.
Event Operations Associate (Seasonal, Part-Time)
FC Dallas
Frisco, TX
07.2024 - Current
- Welcome guests and oversee venue admission by scanning tickets and verifying entry credentials.
- Delivered customer service by assisting patrons with seating, stadium navigation, and lost-and-found inquiries to enhance overall event experience.
- Address and resolve guest concerns and conflicts professionally while maintaining a positive fan experience.
- Facilitated crowd management and ensured compliance with venue policies, safety procedures, and event guidelines to maintain a safe environment.
- Coordinated with event staff, security personnel, and stadium operations teams to streamline event execution and enhance operational efficiency.
- Participate in pre-event team meetings and huddles to discuss operational updates, identify potential challenges, and coordinate solutions.
Recreation Programs & Safety Specialist
SFA Campus Recreation
Nacogdoches, TX
05.2023 - 05.2024
- Trained and instructed participants on climbing wall safety procedures, equipment usage, and best practices to ensure a safe and enjoyable experience.
- Conducted routine inspections and maintenance checks of climbing equipment and facility resources to ensure compliance with safety standards.
- Enforced facility policies and procedures while resolving member concerns and safety-related issues to maintain a safe environment.
- Facilitated climbing wall rentals, group events, and recreational programs, ensuring positive experiences through exceptional customer service.
- Communicated regularly with staff and management regarding member feedback, facility concerns, and operational improvements.
- Maintained professionalism and composure in fast-paced environments, effectively managing multiple priorities and participant needs.
Leadership Officer | Sergeant-at-Arms
Phi Kappa Psi Fraternity
08.2021 - 05.2024
- Led the execution and reinforcement of the fraternity's core values, fostering a positive and engaged membership experience.
- Acted as the chapter's chief accountability officer, promoting adherence to organizational standards, values, and member expectations.
- Facilitated conflict resolution and accountability conversations, enhancing organizational integrity and member culture.
- Enforced chapter policies and procedures while maintaining order, professionalism, and productive meeting environments.
- Partnered with the Chapter President to support strategic initiatives, organizational operations, and member development activities.
- Coordinated large-scale events, including Annual Bonfire and Homecoming, overseeing logistics, volunteer participation, and successful execution.
- Organized community service and volunteer initiatives, and promoted member involvement and strengthening community engagement.
- Demonstrated leadership, communication, and organizational skills while serving a chapter of diverse members.
Education
Bachelor of Arts (B.A) - Information Technology, Business
Stephen F. Austin State University
Nacogdoches, TX05-2024
Skills
- Marketing strategies
- Customer Service & Client Relations
- Analytical/Creative Problem Solver
- Event Technology Setup
- Data Analysis
- Promotions Advertising Research
- Event Budgeting
- Dynamic Presenter
- Intensive Writing
- Computer system setup
- Project Coordination
- Social Media Marketing
- Event Management/Operations
- Customer Satisfaction Metrics
- Event Marketing
- Cross-Functional Collaboration
Certification
Athlete Marketing Essentials (NIL) Certification, Front Office Sports (April 2024)
LEADERSHIP, ACTIVITIES & CERTIFICATIONS
Fundraising Volunteer, Fundraising Volunteer for Local Charities
Extracurricular Activities
- Computer Science Club Member
- Business Top Ticket Sales Group Project Winner
Timeline
Event Operations Associate
Rhino Sports and Entertainment
09.2025 - Current
Substitute Teacher (Part-Time)
Rhino Sports and Entertainment
12.2024 - Current
Event Operations Associate (Seasonal, Part-Time)
FC Dallas
07.2024 - Current
Recreation Programs & Safety Specialist
SFA Campus Recreation
05.2023 - 05.2024
Leadership Officer | Sergeant-at-Arms
Phi Kappa Psi Fraternity
08.2021 - 05.2024
Bachelor of Arts (B.A) - Information Technology, Business
Stephen F. Austin State University