Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA RANSCHT

St. Petersburg,FL

Summary

Dynamic professional with over 10 years of experience in customer service and hospitality. Proven track record in conflict resolution and relationship building, ensuring exceptional service delivery in high-pressure environments. Actively pursuing opportunities to apply strong communication and organizational skills in a new professional context.

Overview

7
7
years of professional experience

Work History

Event Operations Associate

Caspers Co.
Tampa, FL
03.2024 - Current
  • Deliver outstanding customer service and hospitality at public and private events, ensuring smooth guest experiences.
  • Support event logistics, including setup, breakdown, and venue coordination, with a high attention to detail.
  • Complete end-of-shift closing activities and take initiative to address operational needs beyond core responsibilities.
  • Collaborate with team members and leadership to uphold service excellence in a dynamic, fast-paced environment.

Server

Hollander Hotel
St. Petersburg, FL
04.2022 - 01.2024
  • Provided exceptional guest service in a high-volume hotel and restaurant setting.
  • Managed multiple tables, guest requests, and special accommodations efficiently and with professionalism.
  • Worked collaboratively with front- and back-of-house staff to ensure smooth daily operations.

Operations Manager

Sawtooth Hotel
Stanley, ID
04.2018 - 01.2022
  • Managed customer service team; coached staff, scheduled shifts, and conducted team huddles to boost morale and performance.
  • Delivered high-quality support via email, phone, and live chat platforms, including Zendesk.
  • Enforced service standards and resolved quality concerns while implementing system and workflow improvements.
  • Onboarded and trained all new hires to ensure preparedness and confidence in their roles.

Sales Associate

Pete Lane's Mountain Sports
Sun Valley, ID
10.2020 - 04.2021
  • Handled customer inquiries and resolved issues with professionalism and care.
  • Maintained personal relationships with regular clients, memorizing over 200 locker holder names to create a personalized experience.
  • Supported sales operations through account management, upselling, and service excellence.

Education

Bachelor of Science - Information Communication Technology

Florida State University
Tallahassee, FL
08-2017

Skills

  • Conflict resolution
  • Customer service focused
  • Attention to detail
  • Effective communication
  • Training and onboarding
  • Zendesk

Timeline

Event Operations Associate

Caspers Co.
03.2024 - Current

Server

Hollander Hotel
04.2022 - 01.2024

Sales Associate

Pete Lane's Mountain Sports
10.2020 - 04.2021

Operations Manager

Sawtooth Hotel
04.2018 - 01.2022

Bachelor of Science - Information Communication Technology

Florida State University

Similar Profiles

CREATE PROFILE