David Lopez
Conroe
Summary
Driven and dependable professional with a strong desire to gain valuable experience, expand skill sets, and contribute to the long-term success of an organization. Committed to continuous learning and professional development, with a focus on teamwork, adaptability, and delivering high-quality results. Eager to support company objectives while growing in knowledge, strengthening collaborative abilities, and adding value through a strong work ethic and dedication to excellence.
Overview
3
3
years of professional experience
Work History
IT Customer Service Representative
University of Houston
12.2023 - 03.2024
- Provided first-line support at the front desk, handling calls and walk-in inquiries related to technology issues across campus.
- Assisted students, faculty, and staff with troubleshooting IT problems and directed them to appropriate departments when necessary.
- Responded to a wide range of questions regarding campus departments, events, and technical resources.
- Utilized platforms like Spark Chat and Tech Chat to manage and resolve support tickets in a timely manner.
- Logged and reported calls, maintained detailed records of user issues, and ensured follow-up for unresolved cases.
- Delivered clear and helpful information about ongoing campus events and available resources.
Brand Representative lead
Hollister Co
05.2021 - 12.2022
- Supervised and managed a team of 20+ associates, ensuring daily tasks and performance standards were met.
- Operated cash registers, maintained accurate inventory levels, and assisted customers with wardrobe selections.
- Cross-trained in both stockroom operations and sales floor responsibilities to support store efficiency.
- Handled unresolved customer complaints, followed up promptly, and ensured satisfactory resolutions.
- Supported day-to-day store operations, including visual merchandising updates and marketing adjustments.
- Maintained accurate knowledge of inventory and facilitated restocking of new styles from the stockroom.
- Dressed mannequins, organized wardrobe displays, and ensured showroom presentation aligned with brand standards.
- Fixed and organized wardrobe closets to ensure easy access and visual appeal.
Education
Bachelor Of Management - Management
University of Houston
Houston, TXHigh school diploma - undefined
Conroe high school
Conroe, TX04.2025
Skills
- Proven leadership in managing teams and overseeing daily retail operations
- Strong customer service and conflict resolution abilities across technical and in-person support settings
- Experienced in front desk operations, call handling, and IT troubleshooting
- Skilled in inventory control, visual merchandising, and point-of-sale systems
- Proficient in communication platforms and productivity tools, including Spark Chat and Microsoft Office
- Excellent multitasking, time management, and organizational skills in fast-paced environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Customer Service Representative
University of Houston
12.2023 - 03.2024
Brand Representative lead
Hollister Co
05.2021 - 12.2022
High school diploma - undefined
Conroe high school
Bachelor Of Management - Management
University of Houston
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