David Lopez Jr
Kalamazoo,MI
Summary
Adept at efficient cleaning techniques and excelling in customer relations, I significantly enhanced operational efficiency at All 4 U Cleaning Services and improved customer satisfaction at Walgreens. My expertise in conflict resolution and time management, coupled with a proven track record of meeting deadlines, positions me as a valuable asset to any team. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
5
5
years of professional experience
Work History
Cleaning Crew Member
All 4 U Cleaning Services
05.2019 - Current
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Worked alone to complete entire jobs for clients
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
Customer Service Associate
Walgreens
11.2021 - 09.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled many difficult situations, keeping a professional manner and helping customers in efficient manner.
Education
Bachelor of Science - Aviation Management
Western Michigan University
Kalamazoo, MI05-2027
Skills
- Efficient Cleaning Techniques
- Basic maintenance tasks
- Conflict Resolution
- Flexible scheduling
- Complex Problem-Solving
- Time Management
- Customer Relations
- Professional telephone demeanor
- Follow-up skills
- De-Escalation Techniques
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
11.2021 - 09.2024
Cleaning Crew Member
All 4 U Cleaning Services
05.2019 - Current
Bachelor of Science - Aviation Management
Western Michigan University
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