David Losee

Henrietta

Summary

Innovative, conscientious professional with many years of diverse experience. Skilled in enhancing systems, increasing efficiency and aligning technical and practical solutions with customer objectives.

Overview

2013

years of professional experience

Work History

FSR / FST

Redbox Automated Retail

Fishkill, NY

01.2015 - 2025

Initially served as Field Service Rep. (FSR). Responsible for updating signage, replenishing kiosks with new release movies and maintaining kiosk cleanliness. Responsible for tri-state area route of approximately 70 Kiosks.
Promoted to Field Service Technician (FST). Performed Break fix repairs on a variety of Kiosks including Redbox video Rental Kiosks, ECO Atm, Amazon Lockers and Keyme Locksmith kiosks. Responsible for NY, NJ, PA, CT & MA region.
Operated and maintained a company owned vehicle and managed accurate car stock of parts.
Demonstrated strong organizational and time management skills while managing multiple projects using company provided tablet and ticketing system.

Service Technician

Freedom Business Machines

Sparta, NJ

2009 - 01.2013

Maintained personal parts inventory and car stock parts inventory in company provided vehicle.
Conducted installations of new equipment, providing thorough user training for clients.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise and attended training classes with Canon.
Diagnosed and resolved technical issues with office equipment, ensuring minimal downtime for clients.
Performed routine maintenance and repairs on copiers, printers, and multifunction devices.

Site Manager

Ikon Office Solutions

Rochester, NY

2001 - 01.2008

Operated and performed maintenance and repairs on seven Canon IR150 printers in a 24hour a day work environment. Responsible for daily print output of over 1.25 million impressions.
Managed staff of seven including hiring, performance appraisals, scheduling, attendance, payroll and all disciplinary actions.
Maintained equipment supply inventory and spare parts as well as customer supply inventory.
Communicated with customer daily to assist with problem solving and production issues.
Responsible for maintaining accurate monthly billing and productivity reports for the customer.
Developed training programs for staff, enhancing skills and knowledge across teams. Wrote operations manuals and site guides.
Implemented process improvements resulting in increased operational efficiency and reduced downtime by assuring all staff were competent in minor equipment repair and maintenance.

Education

Associate of Science - Graphic Design

Berkshire Community College

Pittsfield, MA

Graphic Design

Rochester Institute of Technology