LOTUS 123 MICROSOFT WINDOWS WORD
CERTIFICATE - FOOD HANDLING
ANAB FOOD HANDLER SOLUTIONS
10.2021 - 10.2026
David Lottig jr
Saint Albans (304)542-6778,wv
Timeline
Customer Service Lead
Seven Eleven Stores
02.2015 - 10.2020
customer service representive
GC Services Call Center
02.1995 - 11.1995
line cook
Mc-donalds Corp
02.1989 - 07.1995
Work Preference
Work Type
Full TimeInternshipPart TimeContract WorkImportant To Me
401k matchCareer advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offStock Options / Equity / Profit SharingTeam Building / Company RetreatsWork History
Customer Service Lead
Seven Eleven Stores
BIGLEY AVE CHAS
02.2015 - 10.2020
- Led a team of customer service representatives to enhance service delivery and support client satisfaction.
- Developed training programs for new hires, improving onboarding efficiency and employee retention.
- Implemented customer feedback systems to identify service gaps and drive process improvements.
- Monitored performance metrics to ensure adherence to quality standards and operational guidelines.
- Coordinated cross-departmental communication to resolve customer issues promptly and effectively.
- Streamlined workflows by introducing new tools, resulting in increased productivity among staff members.
- Mentored junior team members, fostering skill development and enhancing overall team performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
customer service representive
GC Services Call Center
huntington wv
02.1995 - 11.1995
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted in troubleshooting issues, guiding customers through resolution processes for optimal satisfaction.
- Maintained detailed records of customer interactions in CRM systems for effective follow-up and reporting.
- Collaborated with team members to streamline service processes, enhancing overall efficiency of support operations.
- Adapted quickly to new software tools and company policies, providing feedback for continuous improvement.
line cook
Mc-donalds Corp
kanawha city
02.1989 - 07.1995
- Prepared ingredients by chopping, marinating, and measuring for daily menu items.
- Operated kitchen equipment, ensuring proper use and safety protocols were followed.
- Maintained cleanliness of workstations and kitchen areas in compliance with health standards.
- Assisted in plating dishes to meet presentation standards before serving customers.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Adapted quickly to changing menus and dietary restrictions while maintaining quality standards.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Education
CERTIFICATE - FOOD HANDLING
ANAB FOOD HANDLER SOLUTIONS
WV 10.2021 - 10.2026
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Inventory control
- Account management
- Customer complaint resolution
- Department operations
- Product location
- CRM software
- Staffing oversight
- Customer service excellence
- Customer relations
- Team training and development
Summary
Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and troubleshooting. Ready for the next great position with [Name of Company] as a top-notch Customer Service Lead. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Additional Information
I'M A VERY HARD WORKER AND WILL EXCELL AT MY POSITION AND ARE ENTITLED TO COMPLETE MY WORK AND DETAIL
Software
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- Sales Manager Certificate
BASKET BALL
PLAYING BASKET BALL AND SCOOTING I LIKE TO COMMUTE WITH MY SCOOTER FROM PLACE TO PLACE