David Loveland
Seattle,WA
Summary
Results-driven professional with over a decade of experience in retail and food service management. Recognized for exceptional adaptability, reliability, and ability to mentor teams. Eager to leverage skills in process improvement to drive operational success.
Overview
26
26
years of professional experience
Work History
Kiosk Supervisor 4
Washington's Lottery
Federal Way, WA
08.2014 - 06.2025
- Directed daily operations of lottery kiosks to maintain compliance with company policies and regulations.
- Facilitated training and mentorship programs for staff on customer service best practices and operational procedures.
- Monitored inventory levels and facilitated prompt restocking to ensure optimal kiosk operations.
- Executed process improvements to optimize operational efficiency and minimize downtime.
Regional Spirits Specialist
Click Wholesale Distributing
Kent, WA
04.2012 - 04.2014
- Developed strong relationships with key clients, resulting in repeat business and increased brand loyalty.
- Boosted sales performance by conducting engaging in-store tastings and promotional events.
- Enhanced customer experiences by providing expert knowledge on spirits and recommending suitable pairings.
- Established a solid client base by attending networking events and building long-lasting partnerships within the hospitality sector.
Store Manager
Washinton State Liquor Control Board
Seattle, WA
06.2007 - 04.2012
- Led store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Oversaw visual merchandising standards, maintaining appealing product displays to enhance customer experience.
- Resolved customer inquiries and complaints, fostering a positive shopping environment.
- Developed employee schedules, ensuring adequate coverage and efficient labor management.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Food and Beverage Manager
Red Lion Hotel
Pasco, WA
02.2002 - 09.2005
- Managed daily food and beverage operations, ensuring compliance with health and safety standards.
- Developed and implemented cost control measures to optimize inventory management processes.
- Trained and mentored staff on service excellence and menu knowledge to enhance guest experiences.
- Collaborated with culinary team to design seasonal menus aligned with guest preferences and trends.
- Led team meetings focused on performance goals, fostering a culture of accountability and excellence.
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Pub Manager
Erika Lee
Newcastle West, Republic Of Ireland
09.1999 - 11.2001
- Managed daily operations, ensuring optimal service quality and customer satisfaction.
- Led staff training programs to enhance team performance and operational efficiency.
- Developed and implemented promotional strategies to increase patron engagement and revenue.
- Oversaw inventory management, optimizing stock levels to minimize waste and reduce costs.
- Enhanced pub atmosphere by organizing regular events, live music, and themed nights.
- Closed out cash register and prepared cashier report at close of business.
Education
Bachelor of Arts - Business Administration And Management
University of Portland
Portland, Oregon, ORSkills
- Customer service
- Store operations
- Retail sales
- Loss prevention
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Reliability
- Adaptability and flexibility
Timeline
Kiosk Supervisor 4
Washington's Lottery
08.2014 - 06.2025
Regional Spirits Specialist
Click Wholesale Distributing
04.2012 - 04.2014
Store Manager
Washinton State Liquor Control Board
06.2007 - 04.2012
Food and Beverage Manager
Red Lion Hotel
02.2002 - 09.2005
Pub Manager
Erika Lee
09.1999 - 11.2001
Bachelor of Arts - Business Administration And Management
University of Portland